HMOs for tenants of independent living schemes
Housing Management Officers (HMO) offer support to tenants in independent living schemes; they're based on site for up to 24 hours per week, Monday to Friday (or for 37 Hours per week, in independent living communities with care).
HMO support when you move into an independent living scheme
Find out about community facilities available in our independent living schemes.
Your HMO will request your personal information (in case of an emergency) and keep it confidentially. Where possible, they'll ask your permission before sharing this information.
They'll also complete a support plan with you, which will identify your current level of independence and signpost you to further support if needed.
Support plans are reviewed every 12 months, but please talk to your HMO if your needs change at any time.
Within independent living schemes HMO duties include:
- helping you settle in
- explaining how everything works
- providing a welfare monitoring check, if required
- responding to emergencies
- making referrals for medical help
- reporting repairs in communal areas
- helping tenants liaise with other services, such as care providers and repair contractors
- carrying out health and safety checks, such as testing communal and fire alarms
HMOs don't:
- provide care such as washing, dressing, or preparing meals (but can help you contact support agencies for this)
- look after money or valuables - there are strict instructions in place to avoid this
- cook meals
- provide medical help
Get more information and advice for independent living tenants.