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Festive opening times

Our Customer Services will be closed over the festive period as follows:

  • Close at 4.00pm on Friday 24 December, reopening at 8.30am on Wednesday 29 December
  • Close at 4.00pm on Friday 31 December, reopening at 8.30am on Tuesday 4 January 2022

Remember, you'll be able to use our online services throughout Christmas and New Year.

The Emergency Duty Team

Many services will continue running throughout the Christmas period.

The Emergency Duty Team can be contacted about all social care, housing and homelessness emergencies outside of normal office hours. The team carries out urgent assessments of adults, young people and children and provides advice and guidance over the phone on how to deal with problems.

See emergency contact details.

Recycling and waste collection

Find out what festive waste can go in your recycling boxes and check your bin collection days online.

Christmas waste collections will take place on the same day as your usual collections. If your recycling is collected by St Nicks they will not be collecting city centre recycling from 27 to 31 December.

You can recycle your real Christmas tree at our household waste centres (HWRC) at Hazel Court HWRC and Towthorpe/Strensall HWRC, which are open every day except Christmas Day, Boxing Day and New Year’s Day (with Towthorpe also closed on Wednesdays).

Libraries and swimming pools

Get library opening times from www.exploreyork.org.uk.

Opening times for Yearsley swimming pool and Energise swimming pool are available from www.better.org.uk/leisure-centre/york.

Festive travel

Residents and visitors can keep up to date with bus services over the Christmas and New Year period via www.itravelyork.info

Other seasonal information

Read the following information related to our services in winter:

Also see