Age Friendly logo

We want older residents to help shape where they live by working with us, local groups, and businesses, to identify and make changes to the physical and social environment.

Age Friendly York will:

  • enable people to live healthy and active lives
  • encourage communities to treat people with respect, regardless of their age

York is already part of the UK Network of Age Friendly Communities, facilitated by the Centre for Ageing Better; the network consists of 34 cities and communities in the UK, and 847 across the world.

Making York age friendly

We're working towards 'Age Friendly' status with the World Health Organisation (WHO), using the WHO Age Friendly Statements to check our current position against what we want to achieve in future, addressing aspects of living in York as an older person, including:

  1. Your journey
  2. Your destination
  3. Your time
  4. Your access to information
  5. Your home
  6. Your services

Your Journey consultation

We're starting the process of building an Age Friendly York with a consultation about 'your journey'; provide your feedback between 10 July and 9 August 2019.

Age friendly York - Your Journey survey

We want your comments if you:

  • live in York and are an older person
  • have an interest in ensuring the best experience for people growing old in York
  • work for an organisation that meets the interest of older people in York
  • are part of a volunteer group that engages with older people
  • are a carer or have a neighbour or relative that is an older person in York

Provide general feedback at any time via email:, or Twitter: @AgeFriendlyYork.

Age Friendly York: Your journey

We're starting the process of building an Age Friendly York with our Your Journey Consultation.

We'll be considering age friendly travel around York, looking at whether transport is:

  • reliable, well-maintained and clean
  • accessible, with priority seating, easy boarding and no overcrowding
  • staffed with courteous, helpful drivers, who wait for passengers to be seated

Transport routes must be well set out, with:

  • shelter available at pick up points
  • services that reach all parts of York with good connections
  • good traffic flow on established routes

Journeys are also taken on foot, so we must consider pedestrian needs such as:

  • well maintained, well lit footpaths, free of obstructions
  • non-slip pavements, wide enough for wheelchairs with dropped curbs to road level
  • pavements reserved for pedestrians, separate from cycle paths
  • sufficient pedestrian crossings which are safe for people with different levels and types of disability

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Age Friendly York: Your destination

While working towards 'Age Friendly' status and addressing many aspects of living in York as an older person, we'll look at whether, on arrival at destinations, York provides an age friendly environment, with:

  • clean and pleasant public areas and green spaces
  • easy to reach, conveniently located, accessible venues
  • sufficient, outdoor seating which is in good order
  • sufficient toilets that are well maintained, clean and accessible

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Age Friendly York: Your time

We'll be looking at how older people in York can make productive and rewarding use of their time.

In relation to the workplace and volunteering, we'll ensure that:

  • the positive qualities of older employees are well promoted
  • a range of flexible and appropriately paid opportunities for older people to work is promoted
  • decision making bodies in public, private and voluntary sectors encourage and facilitate membership of older people
  • self-employment options for older people are promoted and supported
  • training in post-retirement options is provided for older workers
  • a range of flexible options for older volunteers is available, with training, recognition, guidance and compensation for personal costs

If you're no longer working, we want to ensure an age friendly approach to maintaining an active role in your community is encouraged through:

  • community wide activities and events which attract all generations by accommodating age-specific needs and preferences
  • inclusion of provisions for older people in community activities for 'families'
  • regular consultations by public, voluntary, and commercial services on how to better serve older residents
  • well publicised, affordable events, being held at convenient times in a variety of local community hubs

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Age Friendly York: Your access to information

We'll be looking at how older people in York can stay up to date about what's happening in their communities and the wider world, and trying to make access to information age friendly by ensuring:

  • print and spoken communications use simple, familiar words in short straightforward sentences
  • written information, including official forms, television captions and text on display screens, has large lettering, clear headings and uses a bold typeface
  • people at risk of social isolation get one-to-one information from trusted individuals
  • electronic equipment such as mobile phones, radios, televisions, and bank and ticket machines, have large buttons and clear displays
  • telephone answering services give instructions slowly and clearly and tell callers how to repeat the message at any time
  • public access to computers and the internet at no or minimal charge, in public places such as government offices, community centres and libraries

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Age Friendly York: Your home

We will be looking at the home environment of older people, to ensure provision of age friendly housing and homes, including:

  • sufficient affordable housing in areas that are safe and close to services and the rest of the community
  • freedom of movement in all rooms and interior spaces, with level surfaces and easy access
  • affordable home-maintenance and support services
  • home modification options and supplies, from providers who understand the needs of older people
  • clean, well-maintained and safe public and commercial rental housing
  • sufficient and affordable housing for frail and disabled older people, with locally provided appropriate services

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Age Friendly York: Your services

We will be looking at health and community support services and considering whether:

  • clear and accessible information is provided about health and social services for older people
  • an adequate range of services is offered for promoting, maintaining and restoring health
  • health and social care services are conveniently located and accessible by all means of transport
  • residential care facilities and designated older people’s housing are located close to local services and the rest of the community
  • health and community support staff are respectful, helpful and trained to serve older people
  • health and community service facilities are safely constructed and fully accessible
  • older people who are less well-off have good access to public, voluntary and private services
  • community emergency planning takes into account the vulnerabilities and capacity of older people

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