This accessibility statement should be read in relation to our main accessibility statement.
This statement applies to part of our online services available via our website - our 'Birth, death and marriage appointments system', which allows customers of York Register Office to:
- Register a birth
- Give notice of marriage or civil partnership
- Order copy certificates for births, marriages civil partnerships and deaths in York
- Register a death
The functionality is provided by Stopford Information Systems.
We know some parts of this system are not fully accessible, see Technical information about this system's accessibility.
Feedback and reporting accessibility problems
Get more information about:
Technical information about this system’s accessibility
We are committed to making our online services accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations, 2018.
Compliance status
This part of our website is partially compliant with the Web Content Accessibility Guidelines (WCAG); non-compliances are listed.
Non-compliances and non-accessible content
Currently:
- not all images have been correctly defined as decorative, users of assistive technologies may be unable to discern visual content - this relates to success criterion (A) 1.1.1
- legends may not be included for all fieldsets, so information, structure, and relationships conveyed through presentation may not be programmatically determined or available in text - this relates to success criterion (A) 1.3.1
- not all labels have a unique for attribute, so information, structure, and relationships conveyed through presentation may not be programmatically determined or available in text - this relates to success criterion (A) 1.3.1
- labels in the document fragment may not point to valid IDs, so information, structure, and relationships conveyed through presentation may not be programmatically determined or available in text - this relates to success criterion (A) 1.3.1
- labels in the document may not point to valid IDs, so information, structure, and relationships conveyed through presentation may not be programmatically determined or available in text - this relates to success criterion (A) 1.3.1
- not all items with the same field name have been wrapped inside a fieldset with the same name, so information, structure, and relationships conveyed through presentation may not be programmatically determined or available in text - this relates to success criterion (A) 1.3.1
- not all heading text is marked as a heading, so information, structure, and relationships conveyed through presentation may not be programmatically determined or available in text - this relates to success criterion (A) 1.3.1
- HTML is not always presented in a meaningful sequence, this may confuse users when assistive technology reads the content in the wrong order - this relates to success criterion (A) 1.3.2
- the purpose of fields may not be identified programmatically, which may make filling out forms more difficult, especially for people with certain cognitive disabilities - this relates to success criterion (AA) 1.3.5
- some pages require zooming and 2D scrolling on small screens, so users will be forced to scroll back-and-forth to read line by line - this relates to success criterion (AA) 1.4.10
- users may not be able to pause or hide animated content, this can be a barrier to anyone who has trouble reading stationary text quickly as well as anyone who has trouble tracking moving objects, it can also cause problems for screen readers - this relates to success criterion (A) 2.2.2
- each page may not have an appropriate title, so users may not be able to identify and distinguish different pages - this relates to success criterion (A) 2.4.2
- some drag and drop movements may not have an accessible alternative, which will be problematic for people who cannot use a mouse to drag items - this relates to success criterion (AA) 2.5.7
- the language of every page is not specified, so people using assistive technology may not get information in the correct language - this relates to success criterion (A) 3.1.1
- help is not presented consistently, so users may not be able to find help for completing tasks when it is available - this relates to success criterion (A) 3.2.6
- some ID names are duplicated, this means that users, including those using assistive technologies, cannot accurately interpret and parse content - this relates to success criterion (A) 4.1.1
- not all lists are marked up correctly, this means that users, including those using assistive technologies, cannot accurately interpret and parse content - this relates to success criterion (A) 4.1.1
What we’re doing to improve accessibility
We have identified the areas of this system that need to be addressed in order to meet accessibility standards; we're working with our suppliers to rectify known issues as soon as possible.
Preparation of this accessibility statement
This statement was prepared on 12 June 2023. It was last reviewed on 3 November 2025.
This system was tested prior to launch (13 June 2023), and in November 2025; tests were carried out by our Web Services Team.