Tenant Scrutiny Panel - previous Meeting Minutes
Tenant Scrutiny Panel Meeting - 2 June 2026 Minutes
Present:
- Julie Hood, Housing Equalities and Engagement Facilitator
- D. McLaren, tenant
- E. Middleton, tenant
Apologies:
- none received
Julie opened the meeting and welcomed everybody.
Since the last meeting there have been 3 resignations. These were from J. Proctor, J. Wormald and M. Flintoft. All are due to a change in personal circumstances.
Those present sent their best wishes to the members and their thanks for the work they had done as part of the Panel.
They expressed their concern that there are now only 3 active Tenant Scrutiny Panel members. The Terms of Reference do not state a minimum number of Tenant Scrutiny Panel members however 3 is a very small number.
Julie explained that one way to try to increase the number of tenants on the Panels is to send a ‘Your Choice’ leaflet to every tenant. The Panel agreed this plan.
They agreed the covering letter/text for the factsheet.
Action: Factsheets to be sent to every tenant before next meeting.
- Minutes and matters arising
- Local Offer review
- Governance
- Task & Finish Groups
- Investigate representation of engaged tenants
- Tenant Scrutiny Panel Conference
- Housing Management Officers and Neighbourhood Strategy
- Action Plan
- Any Other Business
- Next Meeting
Minutes and matters arising
Carried to the next meeting.
Local Offer review
This was agreed at a previous meeting with any changes in respect of the Energy Efficiency information. This information has not changed so the Local Offer review is complete.
Action: Website to be updated
Governance
Health Check
Rescheduled for the next meeting.
Virtual meeting protocols
This had been agreed at the last meeting. New protocols to be used.
Task & Finish Groups
As the members present were the Tenant Scrutiny Panel members attending the Task & Finish Group meetings they agreed to postpone these agenda items to the next meeting, except the Mystery Shopping scripts.
Mystery Shopping Scripts
These need the expertise of a Customer Support Officer. It was agreed to ask if one could attend the next meeting.
Action: Julie to investigate a Customer Support Officer coming to the next meeting.
Investigate representation of engaged tenants
Rescheduled to the next meeting.
Tenant Scrutiny Panel Conference
Rescheduled to the next meeting.
Housing Management Officers and Neighbourhood Strategy
Rescheduled to the next meeting.
Action Plan
To be updated.
Any Other Business
There was none.
Next Meeting
Tuesday 7 July 2026, 6.30pm via Microsoft Teams
Agenda items for the next meeting:
- Conference
- Task & Finish groups
- Mystery Shopping scripts
- Investigate representation of involved tenants
- Monthly Satisfaction data
- Health Check
Also see