Tenant Scrutiny Panel Action Plan
Our Tenant Scrutiny Panel Action Plan informs us about any topics which require actions, the timeframe in which we need to action these changes and outlines any progress and further actions.
| Strategy or topic | Action | Timeframe | Progress and further actions |
|---|---|---|---|
| Tenant and Leasehold Annual Report | Agree articles | November 2025 | To be discussed at a Task and Finish group. Revised document to be discussed November 2025 |
| Tenant Satisfaction Survey | Review satisfaction information | December 2025 | Discussed October 2025. Areas of concern either not Housing related or work is in progress. Action complete. |
| Contractor Code of Conduct | Review and update. Produce an Operatives Code of Conduct | November 2025 | Discussed at a Task and Finish group. Revised document to be discussed November 2025 |
| Local Connection Policy | Gather information | November 2025 | Discussed at a Task and Finish group. Revised document to be discussed November 2025 |
| Tenancy Sustainability Strategy | Give feedback | October 2025 | Officer attended, feedback given. Action complete. |
| Satisfaction Data | Monitor for any themes and trends | Ongoing | Satisfaction data to be reviewed every 3 months. Next review in November |
| Lettable Standard | Monitor through void inspections | Ongoing | Julie to inspect and video the property. These will be viewed during meetings. At least 6 each year, number dependent on availability and capacity. Panel members to join and when available |
| Mystery Shopping | Develop the programme | When 'shop' identified | Real Mystery Shop to be repairs service. To be distributed in Autumn due to Open Door consultation. Topic of next shop to be discussed |
| Investigative representation of engaged tenants | Produce a plan | April 2026 | Data currently available incomplete. Data to be reviewed in April 2026 |
| Governance | Review | March 2025 | Complete for 2025 - next review in 2026 |
| Health Check and Impact Assessment | Review and update | April 2025 | Complete for 2025 - next review in 2026 |
| Local Offer Review | Review and update | April 2025 | Complete for 2025 - next review in April 2026 |
Also see
Housing Equalities and Engagement Facilitator
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