Tenant Scrutiny Panel Action Plan
Our Tenant Scrutiny Panel Action Plan informs us about any topics which require actions, the timeframe in which we need to action these changes and outlines any progress and further actions.
| Strategy or topic | Action | Timeframe | Progress and further actions |
|---|---|---|---|
| Tenant Satisfaction Survey | Review satisfaction information | Discussed at Task and Finish group - agreed | |
| Satisfaction Data | Monitor for any themes and trends | Ongoing | Discussed at July meeting. Next on the agenda October 2026 |
| Lettable Standard | Monitor through void inspections | Ongoing | Currently paused |
| Mystery Shopping | Develop the programme | Scripts agreed at July meeting. Sent to Senior Managers | |
| Investigative representation of engaged tenants | Produce a plan | 2027 | Rescheduled to early 2027 |
| Governance / Terms of Reference | Review | May 2027 | Complete for 2026 |
| Health Check and Impact Assessment | Review and update | 2027 | Rescheduled to 2027 |
| Local Offer Review | Review and update | June 2027 | Complete for 2026 |
| Visual survey of Independent Living Community communal areas | Visit and visually survey 6 Independent Living Community local areas | July 2026 | Agreed to be sent to Senior Managers |
| Conference | Agree detail | Autumn 2026 | Content and date to be agreed at August meeting |
| Tenant and Leasehold Annual Report | Agree articles | Complete for 2024-2025 | Complete for 2024/25. See Tenant and Leasehold Annual report on the website. |
Also see
Housing Equalities and Engagement Facilitator
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