Tenant Scrutiny Panel Action Plan
Our Tenant Scrutiny Panel Action Plan informs us about any topics which require actions, the timeframe in which we need to action these changes and outlines any progress and further actions.
| Strategy or topic | Action | Timeframe | Progress and further actions |
|---|---|---|---|
| Satisfaction data | Monitor satisfaction levels | Ongoing | To be discussed in the November 2026 meeting |
| Mystery shopping | Develop the programme | Draft scripts sent to Senior Managers, awaiting feedback | |
| Conference | Agree detail | Autumn 2026 | Autumn conference held. March 2027 conference, focussing on Housing Management, to be planned. |
| Communal Space Policy | Comment and feedback | November 2026 | |
| Mobility Scooter Policy | Comment and feedback | December 2026 | |
| Training Policy | Comment and feedback | November 2026 | To be discussed at a Task & Finish Group at the end of October. On the November 2026 agenda. |
| Housing Engagement Strategy | For review | 2027 | |
| Lettable Standard | Monitor through void inspections | Ongoing | Currently paused |
| Tenant and Leasehold Annual Report | Agree articles | Complete for 2024/25 | Complete |
| Visual Survey of Independent Living Community communal areas | Visit and visually survey 6 Independent Living Community communal areas | July 2026 | Complete |
| Rent convergence and increases | Comment and feedback | October 2026 | Complete |
| Tenant Satisfaction Survey | Review satisfaction information | Complete for 2026 | |
| Governance/ Terms of Reference | Review | May 2027 | Complete for 2026 |
| Local Offer Review | Review and update | June 2027 | Complete for 2026 |
| Investigate representation of engaged tenants | Produce a plan | Rescheduled to early 2027 | |
| Health Check/Impact Assessment | Review and update | July 2026 | Rescheduled to 2027 |
Also see
Housing Equalities and Engagement Facilitator
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