Tenant Scrutiny Panel Action Plan
Our Tenant Scrutiny Panel Action Plan informs us about any topics which require actions, the timeframe in which we need to action these changes and outlines any progress and further actions.
| Strategy or topic | Action | Timeframe | Progress and further actions |
|---|---|---|---|
| Lettable Standard | Monitor through void inspections | Ongoing | Julie to inspect and video the property. These will be viewed during meetings. At least 6 each year, number dependent on availability and capacity. Panel members to join as and when available |
| Housing Environment Improvement Programme (HEIP) | Oversee the full programme | Ongoing | Some work completed to drying areas, other work ongoing |
| Mystery Shopping | Develop a programme | Next shop April 2025 | Ongoing Real Mystery Shop to be repairs service. To be distributed in July due to Open Door consultation. Topic of next shop to be discussed. |
| Engagement Strategy Action Plan | Produce the action plan needed to deliver the Engagement Strategy | By March 2025 | Complete |
| Governance | Review | March 2025 | Complete for 2025 - next review in 2026 |
| Health Check and Impact Assessment | Review and update | April 2025 | Complete for 2025 - next review in 2026 |
| Local Offer Review | Review and update | April 2025 | To be agreed June 2025 |
| Tenant Satisfaction Survey data | Receive data from 2024 survey | March 2025 | Complete |
| Investigate representation of engaged tenants | Produce a plan | March 2025 | Discuss and develop the plan |
| Satisfaction Data | Monitor for any themes and trends | Ongoing | Satisfaction data to be discussed June 2025 to determine the way forward |
Also see
Housing Equalities and Engagement Facilitator
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