Tenant Scrutiny Panel Action Plan
Our Tenant Scrutiny Panel Action Plan informs us about any topics which require actions, the timeframe in which we need to action these changes and outlines any progress and further actions.
| Strategy or topic | Action | Timeframe | Progress and further actions |
|---|---|---|---|
| Tenant Satisfaction Survey | Review satisfaction information | To be discussed at a Task and Finish group on Tuesday 26 May | |
| Contractor Code of Conduct | Review and update. Produce an Operatives Code of Conduct | April 2026 | Agreed. Complete |
| Satisfaction Data | Monitor for any themes and trends | Ongoing | To be scrutinised every three months beginning July 2026 |
| Lettable Standard | Monitor through void inspections | Ongoing | Currently paused |
| Mystery Shopping | Develop the programme | To be discussed at a Task and Finish group meting on Tuesday 12 May | |
| Investigative representation of engaged tenants | Produce a plan | June 2026 | Rescheduled to be discussed at the June meeting |
| Governance / Terms of Reference | Review | May 2026 | Agreed. Complete for 2026 |
| Health Check and Impact Assessment | Review and update | June 2026 | Rescheduled to be discussed at the June meeting |
| Local Offer Review | Review and update | June 2026 | To be agreed at the June meeting |
| Visual survey of Independent Living Community communal areas | Visit and visually survey 6 Independent Living Community local areas | May 2026 | Findings to be discussed at a task and finish group meeting on Tuesday 19 May |
| Conference | Agree detail | Autumn 2026 | Content and date to be agreed at the June meeting |
| Tenant and Leasehold Annual Report | Agree articles | Complete for 2024-2025 | Complete for 2024/25. See Tenant and Leasehold Annual report on the website. |
Also see
Housing Equalities and Engagement Facilitator
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