Tenant Scrutiny Panel Action Plan
Our Tenant Scrutiny Panel Action Plan informs us about any topics which require actions, the timeframe in which we need to action these changes and outlines any progress and further actions.
| Strategy or topic | Action | Timeframe | Progress and further actions |
|---|---|---|---|
| Tenant and Leasehold Annual Report | Agree articles | November 2025 | Agreed. To be sent to Senior Officer then put on the web |
| Tenant Satisfaction Survey | Review satisfaction information | 2026 when information is available | Complete for 2025 |
| Contractor Code of Conduct | Review and update. Produce an Operatives Code of Conduct | January 2026 | To be discussed at 6 January 2026 meeting |
| Local Connection Policy | Gather information | November 2025 | Agreed. To be sent to Officer reviewing the Allocation process. Answers to the questions to be brought to a future meeting. |
| Satisfaction Data | Monitor for any themes and trends | April 2026 | Full year satisfaction data to be reviewed April 2026 |
| Rent Setting and Service Charge Policy | Review and give feedback/comments | January 2026 | |
| Government Innovation Fund | April/May 2026 | Updates on progress at all meetings. If awarded to be involved in the employment of the Project Officer, programme planning, events and the subsequent action plan | |
| Fire Management Plan and Operational Guidance | Review tenant facing documents for clarity and transparency | February 2026 | To be discussed at the 3 February 2026 meeting |
| Registration letters | Review for clarity, transparency and fairness | February 2026 | To be discussed at the 3 February 2026 meeting |
| Lettable Standard | Monitor through void inspections | Ongoing | Julie to inspect and video the property. These will be viewed during meetings. At least 6 each year, number dependent on availability and capacity. Panel members to join and when available. Currently paused |
| Mystery Shopping | Develop the programme | When 'shop' identified | Real Mystery Shop to be repairs service. To be distributed early in the New Year. Topic of next shop to be discussed |
| Investigative representation of engaged tenants | Produce a plan | April 2026 | Data currently available incomplete. Data to be reviewed in April 2026 |
| Governance | Review | March 2025 | Complete for 2025 - next review in 2026 |
| Health Check and Impact Assessment | Review and update | April 2025 | Complete for 2025 - next review in 2026 |
| Local Offer Review | Review and update | April 2025 | Complete for 2025 - next review in April 2026 |
Also see
Housing Equalities and Engagement Facilitator
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