Tenant Scrutiny Panel Action Plan
Our Tenant Scrutiny Panel Action Plan informs us about any topics which require actions, the timeframe in which we need to action these changes and outlines any progress and further actions.
| Strategy or topic | Action | Timeframe | Progress and further actions |
|---|---|---|---|
| Tenant and Leasehold Annual Report | Agree articles | October 2025 | Review draft in September 2025 |
| Tenant Satisfaction Survey | Review satisfaction information | September 2025 | Identify areas where satisfaction has decreased significantly. Suggest ways to improve satisfaction or gather more information where necessary |
| Contractor Code of Conduct | Review and update. Produce an Operatives Code of Conduct | By December 2025 | Begin the process in September 2025 |
| Local Connection Policy | Gather information | Begin September/October 2025 | Review and make suggestions as needed |
| Tenancy Sustainability Strategy | Give feedback | October 2025 | Officer to be invited to October meeting |
| Lettable Standard | Monitor through void inspections | Ongoing | Julie to inspect and video the property. These will be viewed during meetings. At least 6 each year, number dependent on availability and capacity. Panel members to join and when available |
| Mystery Shopping | Develop the programme | Ongoing | Real Mystery Shop to be repairs service. To be distributed in Autumn due to Open Door consultation. Topic of next shop to be discussed |
| Investigative representation of engaged tenants | Produce a plan | April 2026 | Data currently available incomplete. Data to be reviewed in April 2026 |
| Governance | Review | March 2025 | Complete for 2025 - next review in 2026 |
| Health Check and Impact Assessment | Review and update | April 2025 | Complete for 2025 - next review in 2026 |
| Local Offer Review | Review and update | April 2025 | Complete for 2025 - next review in April 2026 |
| Satisfaction Data | Monitor for any themes and trends | Ongoing | Satisfaction data to be reviewed every 3 months. Next review in October |
Also see
Housing Equalities and Engagement Facilitator
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