Tenant Scrutiny Panel Action Plan
Our Tenant Scrutiny Panel Action Plan informs us about any topics which require actions, the timeframe in which we need to action these changes and outlines any progress and further actions.
| Strategy or topic | Action | Timeframe | Progress and further actions |
|---|---|---|---|
| Lettable Standard | Monitor through void inspections | Ongoing | Julie to inspect and video the property. These will be viewed during meetings. At least 6 each year, number dependent on availability and capacity. Panel members to join as and when available |
| Mystery Shopping | Develop a programme | Next shop April 2025 | Ongoing Real Mystery Shop to be repairs service. To be distributed in July due to Open Door consultation. Topic of next shop to be discussed. |
| Governance | Review | March 2025 | Complete for 2025 - next review in 2026 |
| Health Check and Impact Assessment | Review and update | April 2025 | Complete for 2025 - next review in 2026 |
| Local Offer Review | Review and update | April 2025 | Complete for 2025 - next review April 2026 |
| Tenant Satisfaction Survey data | Receive data from 2024 survey | March 2025 | Complete |
| Investigate representation of engaged tenants | Produce a plan | April 2026 | Data currently available incomplete |
| Satisfaction Data | Monitor for any themes and trends | Ongoing | Home Improvement Programme Satisfaction to be discussed July 2026 |
Also see
Housing Equalities and Engagement Facilitator
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