Tenant Scrutiny Panel Action Plan
Our Tenant Scrutiny Panel Action Plan informs us about any topics which require actions, the timeframe in which we need to action these changes and outlines any progress and further actions.
| Strategy or topic | Action | Timeframe | Progress and further actions |
|---|---|---|---|
| Tenant Satisfaction Survey | Review satisfaction information | 2026 when information is available | To be discussed at a Task and Finish group. Date to be determined |
| Contractor Code of Conduct | Review and update. Produce an Operatives Code of Conduct | April 2026 | To be discussed at a Task and Finish group meeting 14 April |
| Satisfaction Data | Monitor for any themes and trends | April 2026 | Full year satisfaction data to be reviewed at a Task and Finish group meeting 21 April |
| Registration letters | Review for clarity, transparency and fairness | Complete | Feedback given to Housing Registration Manager. Complete |
| Lettable Standard | Monitor through void inspections | Ongoing | Currently paused |
| Mystery Shopping | Develop the programme | To be discussed at a Task and Finish group meting. Date to be determined. | |
| Investigative representation of engaged tenants | Produce a plan | May 2026 | To be discussed at the May meeting |
| Governance / Terms of Reference | Review | May 2026 | To be discussed at the May meeting |
| Health Check and Impact Assessment | Review and update | May 2026 | To be discussed at the May meeting |
| Local Offer Review | Review and update | May 2026 | To be agreed at the May meeting |
| Visual survey of Independent Living Community communal areas | Visit and visually survey 6 Independent Living Community local areas | May 2026 | Findings to be discussed at a task and finish group meeting in May |
| Damp leaflet | Review draft | April 2026 | Complete |
| Conference | Agree detail | Autumn 2026 | Content and date to be agreed at the May meeting |
| Tenant and Leasehold Annual Report | Agree articles | Complete for 2024-2025 | Complete for 2024/25. See Tenant and Leasehold Annual report on the website. |
Also see
Housing Equalities and Engagement Facilitator
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