Performance Panel - previous Meeting Minutes
Performance Panel Meeting - 10 March 2026 Minutes
Present:
- Julie Hood, Housing Equalities and Engagement Facilitator
- S. Scott, tenant
- D. McLaren, tenant
- E. Middleton, tenant
Apologies: None
Julie opened the meeting and welcomed everybody. Introductions were made.
- Minutes and matters arising
- Empty property performance information
- Engagement Strategy and Impact Assessments
- Any Other Business
- Complaints
- Performance Information on the Website
- Next Meeting
Minutes and matters arising
The minutes were agreed as a true record of the meeting.
The following were matters arising:
- Updated lettings and relet times to be sent for discussion at the meeting in March:
Papers sent - The void process to have timeframes included:
Timeframes cannot be included due to the complexity of some of the work needed. Each property requires different amounts of work, for example some may need a quick clean and some may need a deep clean. - Performance Panel web pages to be created:
Web pages created - Links to the Impact Assessments and the Engagement Strategy to be on the agenda for the next meeting and sent with the papers:
Impact Assessments and Engagement Strategy links sent.
Empty property performance information
It was noted that some properties are empty for a long period of time. Glen Lodge and Bell Farm flats have undergone full refurbishments but other individual properties can be empty for up to 164 days.
The panel asked for rent loss through empty properties for August 2025 to March 2026.
Action: Rent loss through empty properties for August 2025 to March 2026 to be sent with the papers for the next meeting.
A Voids Action Plan is being produced. The panel asked for more information.
Action: Julie to invite Fiona Brown, Head of Strategy and Performance (Interim), to come to the next meeting to discuss this further.
Engagement Strategy and Impact Assessments
Several Impact Assessments were looked at. They are all based on the total engagement work of the housing providers.
It was agreed that monitoring the Engagement Strategy would form the basis for an Impact Assessment. This would ensure the Engagement Strategy is being met and that it remains fit for purpose.
An action plan will be produced, to include the actions within the engagement strategy and the progress to date.
Action: Action plan to be sent with the papers for the next meeting.
Any Other Business
There was a discussion about attracting tenants to join the Panel, in particular if the Performance Panel web pages have many views.
Action: Julie to investigate if the number of hits on each page is available.
Complaints
The panel were asked if they would like to be involved in monitoring complaints. All agreed this is something they would like further information about.
Action: Julie to invite Fiona Brown to the next meeting for further information.
Performance Information on the Website
The panel were asked what performance information they would like to see on the website. Also, what format would be best.
Action: Members to think about the performance information that tenants would like to have on the website. Also, what format would make it easily accessible.
Next Meeting
Tuesday 9 June 2026, 6.30pm via Microsoft Teams
Agenda items:
- Complaints and Void Action Plan
- Void costs
- Engagement Strategy and impact assessment