ICT Portal

Staff and partners can get access to council communications systems, applications and ICT remotely, over a secure connection, if authorised to do so.

Log in online via myapps.york.gov.uk

If you don't know your login information or need assistance, contact our ICT Service Desk on telephone: 01904 552222.

Steps to work remotely

  1. Working remotely for the first time
  2. One Time Passcode
  3. Citrix Workspace
  4. CYC Application Portal

Remote working guides


Working remotely for the first time

To work remotely for the first time, you need do the following before you can log in;

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One Time Passcode (OTP)

Staff will need to use an authenticator app (downloadable to a smartphone or home computer) which will provide a new passcode each time they log on.

Our step-by-step One Time Passcode (OTP) guide provides instructions on how to download this app and set up your OTP.

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Citrix Workspace

Before you connect to CYC for the first time you will need to download a Citrix client:

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CYC application portal

After setting up your OTP and downloading a Citrix client, log in online via myapps.

Log in online via myapps.york.gov.uk

Refer to our FAQs for further information:

Staff can also contact the ICT Service Desk for assistance.

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Skype for Business

Helpful guides for customers who use Skype:

Software required for the use of Skype for Business on personal devices:

Skype for Business Enterprise Voice (Select Users Only)

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Video tutorials

Watch these short tutorials to learn how to use some programs.

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Airwatch portal

Manage your own device as an alternative to calling the ICT Service Desk:

Our Self Service Portal can be reached from any device.

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Self service password reset

Self-Service Reset Password Management (SSRPM) allows you to easily reset your password 24/7 based on simple, predefined questions. The 'Forgot my password' button is built into the Windows login screen, so there’s no need to call the ICT Service Desk or submit a support ticket when your account is locked or you forget your password.

The enrolment process adds your account into SSRPM and is mandatory for all users. This process uses personalised questions for authentication and a PIN code which is sent to a non-CYC email provided by you, or a text message to a mobile device if you choose this option.

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Office 365

We are currently migrating staff to Microsoft Office 365. Instructions to set up your account can be found in the following guides;

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DOQEX Secure email and web portal

The council’s secure email system has changed to DOQEX (Secure) email. In addition to sending secure email, you will also have access to other DOQEX services such as secure file sharing and project spaces.

Download the DOQEX user guides for further information, or contact the ICT Service Desk.

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Zoom VDI

Before you use a Zoom meeting request for the first time on Citrix from your personal computer, you'll need to download a Citrix plugin.

This download will need to be accessed and downloaded to your personal computer outside of any Citrix connection.

Currently this plugin is only available for Windows computers:

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Also see

ICT Service Desk

West Offices, Station Rise, York, YO1 6GA

Telephone: 01904 552222