Staff and partners can get access to council communications systems, applications and ICT remotely, over a secure connection, if authorised to do so.
If you don't know your login information or need assistance, contact our ICT Service Desk on telephone: 01904 552222.
Steps to work remotely
Remote working guides
- Skype for Business
- video tutorials
- Airwatch Portal
- Office 365
- Self service password reset
- Doqex secure email and web portal
- Zoom VDI
Working remotely for the first time
To work remotely for the first time, you need do the following before you can log in;
One Time Passcode (OTP)
Staff will need to use an authenticator app (downloadable to a smartphone or home computer) which will provide a new passcode each time they log on.
Our step-by-step One Time Passcode (OTP) guide provides instructions on how to download this app and set up your OTP.
Before you connect to CYC for the first time you will need to download a Citrix client:
- for Windows computers - Citrix Workspace for Windows
- for Macs - Citrix Workspace for Macs
- for Android devices - Citrix Workspace for Android
- for iOS devices - Citrix Workspace for iOS
CYC application portal
Refer to our FAQs for further information:
Staff can also contact the ICT Service Desk for assistance.
Skype for Business
Helpful guides for customers who use Skype:
- Quick guide for Skype - quick start guide to the newly enabled voice features
- Skype for Business: mobile app guide
Software required for the use of Skype for Business on personal devices:
- Windows software for optimising Skype on Citrix when using a non-work (personal) device (HDX_RealTime_Media_Engine_2.9.100_for_Windows.msi)
- Mac software for optimising Skype on Citrix when using a non-work (personal) device (HDX_RealTime_Media_Engine_2.6_for_OSX.dmg)
Skype for Business Enterprise Voice (Select Users Only)
- Skype for Business: user startup guide - quick start guide to Skype for Business Enterprise Voice
- Skype for Business: full user guide - comprehensive guide
- Guide to Skype for Business Response Groups (Formal) – Users are required to sign in manually to the response group
- Guide to Skype for Business Response Groups (Informal) – Users are automatically signed into the response group when signing in to Skype.
Watch these short tutorials to learn how to use some programs.
- how to set up a Skype meeting in Outlook
- how to join a Skype meeting you've been invited to
- how to quit personal Skype before launching Citrix
- how to use Zoom
Manage your own device as an alternative to calling the ICT Service Desk:
Our Self Service Portal can be reached from any device.
Self service password reset
Self-Service Reset Password Management (SSRPM) allows you to easily reset your password 24/7 based on simple, predefined questions. The 'Forgot my password' button is built into the Windows login screen, so there’s no need to call the ICT Service Desk or submit a support ticket when your account is locked or you forget your password.
The enrolment process adds your account into SSRPM and is mandatory for all users. This process uses personalised questions for authentication and a PIN code which is sent to a non-CYC email provided by you, or a text message to a mobile device if you choose this option.
We are currently migrating staff to Microsoft Office 365. Instructions to set up your account can be found in the following guides;
DOQEX Secure email and web portal
The council’s secure email system has changed to DOQEX (Secure) email. In addition to sending secure email, you will also have access to other DOQEX services such as secure file sharing and project spaces.
Download the DOQEX user guides for further information, or contact the ICT Service Desk.
- Access the DOQEX web portal
Before you use a Zoom meeting request for the first time on Citrix from your personal computer, you'll need to download a Citrix plugin.
This download will need to be accessed and downloaded to your personal computer outside of any Citrix connection.
Currently this plugin is only available for Windows computers: