Most callers are genuine but sometimes people turn up unannounced, intending to trick their way into your home.
They are known as ‘distraction burglars’ or ‘bogus callers’. Their only aim is to steal money or valuables. You should always be wary when someone you don’t know comes to the doorstep.
Bogus callers may be smartly dressed and claim to be from the council, the police, health organisations or gas, water and electricity companies.
They can be convincing and persuasive and may be men, women or even children. Some may ask for a glass of water or to wash their hands, while others might be looking for a lost pet. In fact, they may use any story.
We’ll never ask you to hand over cash before doing work for you. Our repairs team always carry proof of ID too. If you’re ever in doubt – then contact our Housing Repairs Team.
What to do when someone calls
Remember the following simple rules: Lock, Stop, Chain and Check
- Lock - keep front and back doors locked, even when at home. Bogus callers often work in pairs. One of them will try to keep you talking at the front door while the other tries to get in through the back door or a window.
- Stop - before you answer, stop and ask whether you are expecting anyone. Check that you have locked any back door and removed the key. Look through a spyhole or window to see who it is. Don’t let any caller pressure you into making a quick decision - if you are unsure‚ do not open the door.
- Chain - if you decide to open the door, put the chain or bar on first. Keep it on while you talk to the visitor on the doorstep. However, when the door is shut and locked, you should leave the bar or chain off in case you need to get out in an emergency.
- Check - check their details before you let them into your house. A genuine caller will not mind if you leave them on the doorstep and close the door while you confirm their identity‚ even if it is raining.
Our repairs team and contractors
We may need to visit you for a range of reasons. Our repairs staff, including any contractors we use, always carry an identity card so please ask to see it. If you are unsure please call our Housing Repairs Team.
When one of our people calls at your property to carry out repairs you should always ask them to show you their identity card and quote your job reference number before letting them in.
Also see
Housing Repairs
Telephone: 01904 551550 (option 4, option 1)
Housing Repairs - Out of hours emergencies
Telephone: 01904 630405 or 01904 427699