In recent years, York has enjoyed millions of pounds of public and private sector investment, helping to improve connectivity for residents across the city. Our digital landscape is providing significant new opportunities for thousands of businesses based in the city and a better quality of life for our residents.

Our ambition is to make York the first truly ‘gigabit city’. Improved connectivity not only helps create new jobs and attract investment to the city, but also helps make York an enviable business destination and an even more desirable place to live.

Some of the projects currently happening across the city include:

Free Wi-Fi in York

CityConnect Free Wi-Fi in York is free to use 24 hours a day, 7 days a week and fully supports:

  • smart phones and social media
  • general web browsing
  • streaming services

Log in to CityConnect free Wi-Fi via social media or by completing a simple on-line registration form when prompted.

Our 24/7 high quality Wi-Fi network is indispensable for both our residents and visitors; York boasts the largest blend of integrated city centre & transport Wi-Fi in the UK.

We were also the first city to be ‘child friendly Wi-Fi’ accredited. Free Wi-Fi in York is certified by Digital Friendly Wi-Fi, the safe certification standard for public Wi-Fi. This means that any inappropriate adult content will be automatically blocked.

Visit the Digital York website or email for further information about York, the UK's first Gigabit City.

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Ultra Fibre Optic (UFO) FTTP network

York was selected for private investment by TalkTalk to build a full fibre Fibre to the Premises (FTTP) broadband network. The full fibre network will be constructed by CityFibre and deliver internet speeds of up to 1000Mbps directly into homes and businesses.

The full fibre network delivers internet speeds of up to 1000Mbps directly into homes and businesses.

The UFO network currently passes 40,000 homes and businesses enabling residents to connect in the a number of areas of York. By 2020 the expanded UFO network will pass a total of 55,000 homes and businesses across York.

For queries about UFO street works, contact York’s Ultra Fibre Optic 24 hour careline team from 8.00am to 8.00pm: 0800 542 8073, or email

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CityFibre are undertaking a wide-scale construction project throughout York to expand the full fibre network to reach almost every premise in the city. The result is a future-proof broadband network that will provide huge and wide-ranging benefits to the entire community for years to come.

They’ll make every effort to minimise disruption wherever possible, working closely with the local authority, utilising modern construction techniques and constructing in footpaths where possible to avoid disrupting traffic flow. Although the build of a city-wide network can take years, the amount of time spent in any one road is likely to be just a few days. They will notify residents in advance of any construction planned to take place in streets via letter and social media – ensuring resident’s have the details needed of exactly what is happening and when.

At the start of 2021 CityFibre will be building in the Poppleton area of York.

To be kept up to date about when services will be made available, please register interest via CityFibre’s availability checker.

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Project Lightning

Virgin Media are expanding their ultrafast fibre optic broadband network in York and can now be accessed in Copmanthorpe, Badger Hill and Heslington. Work is currently taking place in Haxby and Wigginton and should be completed by May 2019.

The network offers speeds of up to 200Mbps for residents and 300Mbps for businesses.

See further information about Virgin Media's network expansion.

For queries about Virgin Media’s Project Lightning street works, telephone: 0333 000 5925 (option 1), or email:

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Rural broadband

We’re one of 6 local authorities delivering superfast broadband to residents and businesses in rural areas, in partnership with:

The phased programme will reach areas such as Askham Bryan, Askham Richard, Acaster Malbis and Hessay by the end of 2018, with future phases planned throughout 2019 and 2020.

Visit Superfast West Yorkshire for more information.

For queries about Rural Broadband street works, visit the Digital York website or email

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Connectivity issues

For all enquiries regarding connectivity in York, please contact our Digital City Team.

Broadband upgrade for businesses

York has been chosen as one of only 4 areas in the UK to pilot a new national scheme enabling small and medium businesses to apply for a grant to upgrade their business broadband.

There are 2 options available to help improve your business broadband:

  • gigabit vouchers - businesses can claim up to £3,000 against the cost of connection either individually or as part of a group project (residents can claim a voucher up to the value of £500 as part of a group project which also includes businesses)
  • connectivity vouchers - these are available up to the value of £1,000 and are intended to help businesses upgrade to higher speed business-grade broadband, above 30Mbps

Visit the Digital York website or email for more information on eligibility.

Also see

Digital City Team

West Offices, Station Rise, York, YO1 6GA

Telephone: 01904 552999