This statement should be read in relation to our main accessibility statement.
This statement applies to part of our online services available via our website - our 'Council Tax reminder messages' which are hosted at info.york.gov.uk; the functionality is provided by Telsolution.
We know some parts of this system are not fully accessible, see Technical information about this system's accessibility.
Feedback and reporting accessibility problems
Get more information about:
Technical information about this system’s accessibility
We are committed to making our online services accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations, 2018.
Compliance status
This part of our website is partially compliant with the Web Content Accessibility Guidelines (WCAG), due the non-compliances listed.
Non-compliances and non-accessible content
Currently:
- screens have a missing first-level heading; this breaks the logical structure of the page for screen readers therefore making pages hard to navigate and obstructing keyboard shortcuts that rely on heading outlines - this relates to success criterion (A) 1.3.1
- some instances of inappropriate colour contrast exist, meaning potential reduced readability if you have low vision (if not using contrast-enhancing assistive technology) - this relates to success criterion (AA) 1.4.3
- screens have a title which doesn't clearly describe the purpose of the content, meaning it could be unclear to users without reading and interpreting page content, or they may find it hard to orient themselves - this relates to sucess criterion (A) 2.4.2
We have identified the areas of this system that need to be addressed in order to meet the Web Content Accessibility Guidelines. We're working with our suppliers to rectify known issues at the time of each software update.
Preparation of this accessibility statement
This statement was prepared on 15 October 2026.
Tests were carried our by our Web Services Team using automated and manual checks across a sample of user-journeys within the system against current WCAG guidelines; the results of the sample checks are indicative of the accessibility status across the wider system.