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View your benefits details online

You can access services and information for benefits claims online using the Citizen Access Benefits portal.

Citizen Access Benefits

Once you have signed up, you'll be able to:

  • make a new claim
  • report a change in circumstances
  • view your claim details
  • view your payment details and history
  • register to view letters online

Register for Citizen Access Benefits

Registration is a simple and quick process.

Log on to Citizen Access Benefits and select ‘sign in' or 'register'.

You'll be asked to enter an email address and create a username and password. Once you've registered, you will receive an email thanking you for choosing to use our online service and asking you to click on a link to verify your email address.

If you're unable to access your account online, contact our Benefits Team, who will be able to assist you over the phone or by appointment at West Offices.

Alternatively, all York libraries have free access to the internet for members, and library staff may be able to help you if you need support.

Also see


West Offices, Station Rise, York, YO1 6GA

Telephone: 01904 551556

Benefits appointments

Contact us for an appointment to get benefits advice in person at West Offices.

Make an appointment