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Council tax

Single Occupancy Discount reviews

Each year we receive lots of applications for Single Occupancy Discount relating to council tax bills. Sadly, some applications are not genuine and some people attempt to cheat the system by fraudulently claiming reductions.

We undertake regular reviews to make sure our council tax records are up to date and to check which customers should continue to get a Single Occupancy Discount.

Laws exists which allow us to:

  • prosecute council tax cheats through the court system
  • make fraudulent claimants pay back the money they owe

Single Occupancy Discount review outcomes

Your discount will continue if you complete the declaration and still qualify.

Your discount will be stopped if you:

  • fail to complete the declaration
  • no longer qualify

If your Single Occupancy Discount payments have been stopped incorrectly

As part of the 2018 review, customers were sent a letter asking them to confirm that they wished to continue to receive the Single Occupancy Discount, either by phone or online. As the most recent review is now complete, the dedicated phone line and website are no longer available.

For those customers that didn't reply in time, the Single Occupancy Discount has now been removed (with removal back-dated to April 2016).

If you didn’t reply to the original review and wish to claim Single Occupancy Discount again (and have it back dated), you must now do so in writing:

Do not complete the online Single Occupancy Discount form, as we require a paper form to reinstate a discount which has been removed as part of a review.

If you are unable to download and print a form, contact us and ask for one to be sent to you by post or collect a form in person from our Customer Centre.

Also see

Council Tax appointments

To get council tax advice in person at West Offices, you need to make an appointment.

Make an appointment