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Healthy Child Service: Service User Feedback Privacy Notice

We keep the Healthy Child Service: Service User Feedback Privacy Notice under review. It was last reviewed and updated in December 2022.

When we use your personal data, City of York Council (CYC) complies with data protection legislation and is the registered ‘Controller’. Our data protection notification is registered with the Information Commissioner’s Office (ICO) – reference Z5809563.

If you have any questions about this Privacy Notice contact the council’s Data Protection Officer.

View the privacy and transparency information for all of CYC.

Personal data

We are continually working to improve our Health Visiting and School Nursing offer and require feedback from parents, carers and young people to help us understand how we can improve.

The types of personal data we collect may include:

  • your opinions, thoughts and feedback about the service we have provided to you

We will not ask for your name or other personal details.

See further details about how we define personal data and non-personal data.

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Using personal data

We are using the information you give us with your consent. You can withdraw your consent at any time by contacting Nicola Squires at email: or telephone: 01904 555475.

The information we collect will be included in presentations, statistics and reports. Any presentations, reports and statistics for publication or use outside of the authorised council staff, will be anonymised and cannot be linked back to you, your family or individuals.

Reports containing anonymous information may also be shared with the general public and other organisations.

We will use Survey Monkey to process electronic responses. You can find out how Survey Monkey uses your information via their privacy policy.

If you have completed a paper survey, once you complete and return it to us, we will transfer the information you have given us onto the council’s secure network and then destroy confidentially the paper copy.

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Sharing personal data

We will not use the information for any other purpose than set out in this privacy notice and will not disclose to a third party i.e. other companies or individuals, unless we are required to do so by law.

Sharing data under Data Protection legislation

We may be required or permitted, under data protection legislation, to disclose your personal data without your explicit consent, for example if we have a legal obligation to do so, such as for:

  • law enforcement
  • fraud or tax investigations
  • regulation and licensing
  • criminal prosecutions
  • court proceedings
  • safeguarding concerns

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Retaining personal data

We will keep the information you give us in CYC’s secure network drive and make sure it can only be accessed by authorised staff.

We will keep the information you give us for up to three years and then will securely and confidentially destroy it.

At the end of the retention period, we may pass any relevant information to the City Archives where it is required or appropriate to do so.

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Further processing of personal data

If we wish to use your personal data for a new purpose, not covered by this Privacy Notice, then we'll provide you with a new notice.

The new notice will:

  • explain this new use before we start the processing
  • set out the relevant purposes and processing conditions

Where and whenever necessary, we'll seek your consent to the new processing, if we start to use your personal data for a purpose not mentioned in this Privacy Notice.

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Your rights relating to personal data

When we collect your personal data we'll tell you how we are going to use it. Where we process your personal data, you have a number of rights under data protection law.

To find out about your rights under data protection law, you can go to the Information Commissioners Office.

You can also find full information about your rights on the council's website.

If you have any questions about this privacy notice, want to exercise your rights, or if you have a complaint about how your information has been used, please contact us at or on 01904 554145 or write to:

Data Protection Officer, City of York Council, West Offices, Station Rise, York, YO1 6GA

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Also see

Data Protection Officer

West Offices, Station Rise, York, YO1 6GA

Telephone: 01904 554145