We keep the Be Independent Privacy Notice under review. It was last reviewed and updated in November 2018.

If you have any questions about this Privacy Notice contact the council’s Data Protection Officer.

View the Privacy and transparency information for all of the City of York Council (CYC).


Personal data

The type of personal data we will collect about you may include:

  • name
  • date of birth
  • address
  • telephone number
  • email address
  • residential information and access information
  • any medical information you provide us with
  • details of your emergency contacts
  • bank account details for direct debit customers

See further details about how we define personal data and non-personal data.


Collecting personal data

Our policy is to protect and respect the privacy of our customers; therefore we do not collect any personal data about you when you access our website unless you choose to provide this information to us.

See further details about the steps we take when we collect your personal data.


Using personal data

We will only use the data we hold about you lawfully in line with the General Data Protection Regulations 2018.

If you register on our website to receive a product or service, we will only use your data to provide you with that product or service, or similar products you may have a legitimate interest in.

See further details about how we use your personal data.


Sharing personal data

We are the sole owners of any personal data we hld about you and we will not sell this information to any outside source.

Due to the nature of the services we provide, we may, in an emergency situation, pass your personal data to social carers, health personnel or the emergency service.

If you have the use of a mechanised piece of equipment on loan from us, we are required to have this equipment Lifting Operations and Lifting Equipment Regulations (LOLER) inspected and serviced. In these instances we will pass your contact details only to our approved external service and maintenance providers.

Sharing data under Data Protection legislation

We may be required or permitted, under data protection legislation, to disclose your personal data without your explicit consent, for example if we have a legal obligation to do so, such as for:

  • law enforcement
  • fraud investigations
  • regulation and licensing
  • criminal prosecutions
  • court proceedings

We must protect public funds and may use personal data and data-matching techniques to detect and prevent fraud, collect taxes and ensure public money is targeted and spent in the most appropriate and cost-effective way. To do this, your personal data may be shared with other bodies responsible for auditing or administering public funds, including the Department for Work and Pensions, HM Revenue and Customs, the Police and other local authorities.


Our legal basis for collecting and sharing personal data

The reason we hold information about you is to enable us to:

  • deliver the product or service you have requested
  • fulfill contractual obligations
  • issue a unique identifier (account number/log in)
  • manage internal record keeping
  • collate anonymous user statistics
  • contact you via email with your consent

Retaining personal data

We are committed to ensuring that your personal information is secure. In order to prevent unauthorized access to files, electronic restrictions are in place to ensure that only employees who need the information to perform a specific task are given access to your personal details.

When we no longer have a legitimate need to keep your personal information, we will dispose of it securely.


Further processing of personal data

If we wish to use your personal data for a new purpose, not covered by this Privacy Notice, then we'll provide you with a new notice.

The new notice will:

  • explain this new use before we start the processing
  • set out the relevant purposes and processing conditions

Where and whenever necessary, we'll seek your consent to the new processing, if we start to use your personal data for a purpose not mentioned in this Privacy Notice.

See further details about the further processing of personal data.


Your rights relating to personal data

When we collect your personal data we'll tell you how we are going to use it. Where we process your personal data, you have a number of rights under data protection law.

See further details of your rights relating to personal data.


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