Housing Management Officers (HMO's) are responsible for tenants in independent living schemes and the buildings they live in.

HMO's are based on site for up to 24 hours per week, Monday to Friday.

They offer help for tenants with all aspects of housing and money management, including:

  • moving in
  • arrears recovery
  • tenancy management issues (such as neighbour nuisance)
  • monitoring safety and security
  • signposting to other agencies

Find out about community facilities available in our independent living schemes.

Contacting your Housing Management Officer (HMO)

Find your HMO contact details

Accessing emergency help

If you need emergency help at any time, press your personal alarm pendant or pull cord located around your home. These will activate a telephone, which your HMO will answer during their working day.

Telecare equipment is also available in communal areas.

What to do when your HMO is not on site

If you need help outside of working hours, Be Independent (our community alarm service) will answer your call.

They can help you by:

  • alerting the emergency services
  • contacting your doctor
  • contacting a relative or friend
  • offering you advice and information
  • coming to your home to offer help

When you move in

Your HMO will request your personal information (in case of an emergency) and keep it confidentially. Where possible, they'll ask your permission before sharing this information.

They'll also complete a support plan with you, which will identify your current level of independence and signpost you to further support if needed.

Support plans are reviewed every 12 months, but please talk to your HMO if your needs change at any time.

How HMOs help tenants

A HMO's duties include:

  • helping you settle in
  • explaining how everything works
  • providing a welfare monitoring check, if required
  • responding to emergencies
  • making referrals for medical help
  • reporting repairs in communal areas
  • helping tenants liaise with other services, such as care providers and repair contractors
  • carrying out health and safety checks, such as testing communal and fire alarms

HMO's don't:

  • provide care such as washing, dressing, or preparing meals (but can help you contact support agencies for this)
  • look after money or valuables - there are strict instructions in place to avoid this
  • cook meals
  • provide medical help

Also see

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