Complete this form to apply for an older person's bus pass.
Note: Our system will 'time out' after 10 minutes per page of the form. As part of your application, you'll need to upload scanned copies or digital photos of:
- National Insurance number
- proof of age (such as a passport, driving licence, or letter/annual statement from the DWP)
- proof of address (such as a recent utility bill or council tax bill)
- a passport sized photograph
This form will only accept uploaded documents in either .pdf or .jpg formats.
We strongly suggest that you prepare your documents before starting this form so that you can locate them easily, and within the time limit. It's not possible to save partially completed forms, nor to retrieve information if the 'time out' period is reached.
Please also be aware that you'll need your National Insurance Number to complete this form.
When you'll receive your pass
If you're applying for your pass for the first time, you'll normally receive it by post within 10 working days. We cannot accept applications any earlier than 2 weeks before you become eligible for an older person's bus pass.
Telephone: 01904 551670 if you have any queries.
Lost and stolen passes
Contact the Bus Pass Team on telephone: 01904 551550, or visit our Customer Centre to request a replacement if you've lost your pass.
We charge £10.00 to replace lost passes.
We'll replace stolen passes free of charge on production of a valid police incident number.
Your security and privacy
Do not use this form to send anything of a confidential nature, for example, your credit card or bank details.
We have a duty to protect the public funds we administer, and may use the information you've provided on this form for the prevention and detection of fraud. We may also share this information with other bodies administering public funds solely for these purposes.
We do not rent, sell or trade your personal information. See our privacy statement.