If you have a stairlift or ceiling hoist in your council home, this information explains how we service, repair and replace the equipment, and what you need to do to use it safely.
Reporting a Fault
Call the Repairs Team on 01904 551550 (option 4, then option 1). Do not try to repair the equipment yourself.
See information on:
- Regular servicing
- Repairs - including emergency repairs
- Replacement equipment
- Using your equipment safely
- Getting equipment or adaptations for your council home
Regular servicing
Our approved contractor, Pickerings, will contact you to arrange a service every 6 months. The service checks that your stairlift or ceiling hoist is working safely.
Please allow access for the appointment. If you miss an appointment, contact us as soon as possible to rearrange it.
If your equipment has not been serviced for more than 6 months, contact the Repairs Team on:
- telephone: 01904 551550 (option 4, option 1)
- email: housing.repairs@york.gov.uk
Repairs
Contact us straight away if your stairlift or ceiling hoist is not working correctly. Signs of a possible fault may include:
- unusual noises
- jerky or uneven movement
- the equipment not charging
- damage to the track, seat, sling or fittings
- loose parts or anything else that does not look or feel right
When you contact us, tell us what has happened and whether the fault means you cannot move safely around your home. This will help us understand your situation.
Emergency repairs
If your stairlift or hoist stops working and you need urgent help, call our Repairs Team on telephone: 01904 551550 (option 4, option 1).
For out-of-hours emergencies call telephone: 01904 630405, or 01904 427699.
Replacement equipment
If the equipment cannot be repaired, it may need to be replaced. Pickerings will tell us, and we will request a quotation and arrange the replacement.
A replacement can take up to 6 weeks to arrange. We will keep you informed.
Using your equipment safely
Please follow these simple steps to use your equipment safely:
- report faults promptly. Stop using the equipment if you think it may be unsafe, and contact us
- do not alter, tamper with or try to repair the equipment
- keep the track and the surrounding area clear of belongings and other obstacles
- allow access for servicing and repairs, and rearrange any missed appointments
- use the equipment only as shown in the manufacturer's instructions
- for a ceiling hoist, use only the sling or other equipment provided or approved for use with it
Getting equipment or adaptations for your council home
If a disability makes it difficult to manage in your council home, we may be able to adapt your home to help you live more independently.
More information is available at adapting your home.
Also see
Housing Capital Projects Team
Please contact the Housing Capital Projects Team by email, other than in an emergency or if you don't have access to email.