What to do if you smell gas

If you smell gas, don't:

• turn any electric switches on or off (this includes lights) - this can cause a spark, which could cause an explosion if there is a gas leak.
• use your phone indoors as it could cause a spark
• smoke
• use naked flames
• use the door controlled entry system from your flat

Do:

• turn off the gas supply at the meter, if you can
• open doors and windows to get rid of the gas
• check to see if you have left any gas appliances on or if a pilot light has gone out

Watch the 'I think I can smell gas' video on YouTube for a visual guide.

Report smelling gas

If you think you smell gas, call the National Grid from a telephone outside your home on Freephone telephone: 0800 111 999. The National Grid also provides safety and emergency guidance.

The National Grid will ensure the leak is not from a gas main. You must stay near your home until an engineer from the National Grid arrives, otherwise they may have to force entry into your home.

A gas contractor will carry out remedial work to gas appliances in your home and switch the appliance back on once repaired.

Also see

• Housing
• Council homes
• Annual safety checks
• Gas servicing
• Tips and advice for council tenants