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Housing

What to do if you have no gas

If you have no gas:

  • check your gas supply and meter are working
  • check that your main gas tap has not been turned off
  • contact your gas supplier if your gas meter is faulty

Card operated gas meters

If you have a card operated gas meter, try the following:

  1. check if there's money on your gas card
  2. check if the words 'ON' or 'OFF' are displayed on the screen on the meter; If 'OFF', turn off your appliances then reinsert the card
  3. press the red button; the screen will display 'repress and HOLD the red button'
  4. the meter will bleep and make a whirring noise that will go off when charged to 'ON' and your gas supply will be back on
  5. if 'call help' appears on the screen, contact the telephone number on your gas card

Gas suppliers

Visit your gas supplier's website to find out more about using 'pay as you go' and 'prepayment' card meters:

Also see

Housing Repairs

Telephone: 01904 551550 (option 4, option 1)

In writing to: Hazel Court, James Street, York, YO10 3DS

Housing Repairs - Out of hours emergencies

Telephone: 01904 630405 or 01904 427699