Customers who use British Sign Language (BSL) can access our interpreting service (provided by Sign Solutions).
If technical requirements can be met, our BSL interpreting service is available when:
- visiting our customer centre (for which you'll need to book an appointment)
- contacting our Customer Service Team from elsewhere
Use BSL to contact us
When you contact us via a BSL interpreter you'll be connected via video link; the interpreter will telephone us and translate your conversation with our customer service representative.
Mobile and tablet users will need to download the InterpretersLive! app to access the service. Follow a step by step guide to get set up with InterpretersLive! on a mobile device, in BSL with subtitles and voiceover.
See frequently asked questions about InterpretersLive! for further information, or watch this video to find out more.
Minimum technical requirements for our interpreting service
The service is accessible via Windows, Apple and Android devices.
- Phone and tablet users can access the service via the InterpretersLive! app
- PC users will need a webcam and Adobe Flash player
All users require a minimum upload speed of 1mb per second.
The service is compatible with the following browsers:
- Google Chrome version 46 and later
- Firefox version 45 and later
- Opera version 39 and later
- Safari 9
- Internet Explorer 11
Safari and Internet Explorer users need to download the plugin when prompted. You will only need to do this once, next time you will be taken straight to the call button.
Contact Sign Solutions for further assistance or to provide feedback on the service.
Using BSL in West Offices
In our customer centre you'll see window stickers and communication cards you can use to indicate you require the BSL video interpreting service.
You'll be shown to a meeting room where we'll use a video link to contact an interpreter, who will translate your conversation with our customer service representative.
For your privacy and security Sign Solutions are certified ISO 27001 and ISO 9001, all data is processed and held securely.