We want every tenant to feel supported. Life can bring different challenges, and we are here to make sure our services work for you.
If you have any specific needs, whether related to health, mobility, neurodiversity, or mental wellbeing, please let us know.
What support we can offer
Support needs can include:
- serious illness
- physical mobility challenges
- neurodiversity
- mental health conditions
- sensory impairments
- frailty or age
How we can help
We can make adjustments to suit your needs, such as:
- visiting only in the afternoon
- allowing extra time for you to answer the door
- providing information in different languages
- communicating by email, text or phone instead of by letter
- dealing with a family member, friend or representative, if you've given us permission to do so
Tell us about your needs
You can share your support needs or request changes to our service by completing our online form:
If you prefer, you can contct us on email: housing.serviceimprovements@york.gov.uk.
Your information helps us deliver services that work for you.
Also see
Housing Service Improvements
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