We want every tenant to feel supported. Life can bring different challenges, and we are here to make sure our services work for you. If you have any specific needs - whether related to health, mobility, neurodiversity, or mental wellbeing - please let us know.
What support we can offer
Support needs can include:
- Serious illness
- Physical mobility challenges
- Neurodiversity
- Mental health conditions
- Sensory impairments
- Frail or elderly
How we can help
We can make adjustments to suit your needs, such as:
- Visiting only in the afternoon
- Allowing extra time for you to answer the door
- Providing information in different languages
- communicating by email, text or phone instead of by letter
- dealing with a family member, friend or representative (if you have given us permission to do so)
Tell us about your needs
You can share your support needs or request changes to our service by:
- Email: housing.serviceimprovements@york.gov.uk
- Completing our online form
Your information helps us deliver services that work for you.
Also see
Comment on this page