If we receive no contact or payment during the 28 day period after a penalty charge notice (PCN) was issued, we may issue a Notice to Owner (NTO).
We contact the Driver and Vehicle Licensing Agency (DVLA) to obtain the name and address of the registered keeper of a vehicle. We may then issue an NTO to the registered keeper within the following 6 months.
An NTO is a legal document which confirms:
- that a PCN is outstanding
- where and when the PCN was issued
- the parking offence
- the amount to pay
The NTO sets out the grounds on which representations can be made if you believe the parking ticket was incorrectly issued.
If you did not know a PCN was outstanding prior to receipt of the NTO, then you should still submit a representation. When making your representation you should state that you did not have an opportunity to deal with the PCN within the initial discount period.