If we receive no contact or payment during the 28 day period after a penalty charge notice (PCN) was issued, we may issue a Notice to Owner (NTO).

We contact the Driver and Vehicle Licensing Agency (DVLA) to obtain the name and address of the registered keeper of a vehicle. We may then issue an NTO to the registered keeper within the following 6 months.

An NTO is a legal document which confirms:

  • that a PCN is outstanding
  • where and when the PCN was issued
  • the parking offence
  • the amount to pay

The registered keeper can then either pay the PCN or submit a representation.

We hold the registered keeper of a vehicle liable for a PCN and NTO. If the car was being driven by a third party this will not be grounds for cancelling a charge unless this was without the consent of the registered keeper.

NTO representations

The NTO sets out the grounds on which representations can be made if you believe the parking ticket was incorrectly issued.

If you did not know a PCN was outstanding prior to receipt of the NTO, then you should still submit a representation. When making your representation you should state that you did not have an opportunity to deal with the PCN within the initial discount period.

Also see

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