Penalty Charge Notice online objections
We're aware that there are some issues which are currently affecting the online portal for penalty charge notices.
As a result, you may be unable to view or to object to your PCN online. You can see details of other ways to pay or object to your PCN on the notice.
We're working with our suppliers to resolve this as soon as possible, and apologise for any inconvenience caused.
If you want to object to your parking ticket or penalty charge notice (PCN), you must do so within the initial 14 day discount period.
The day we issue the ticket counts as day 1 of the 14 day period.
Please note that a PCN will not be available to view online until after 11.00am, the next working day after the day it was issued.
Before submitting your objection, we recommend you read the factors we must consider before cancelling your PCN.
If you're unable to object to your PCN online:
- email firstname.lastname@example.org
- post your objection to our Parking Services team
You should include:
- the PCN number
- vehicle registration number
- your name and address
Without this information, we won't be able to respond to your objection.
If you haven't received an acknowledgement within 10 working days, contact our Parking Services team to make sure they've received your objection.
Note: We're unable to consider verbal objections, made either by phone or in person at our Customer Centre.
How we deal with objections
There are many factors we must consider before cancelling your PCN.
We normally reply to objections within 10 working days, but some objections take longer to investigate.
In these cases, we send you:
- an acknowledgment that we've received your objection
- a full reply when we've completed our investigation
Sometimes, we may ask you to provide more evidence to support your case, in which case we'll allow you a reasonable amount of time to respond to our request.
In these cases, we'll:
- attempt to address all the points you've made
- attempt to reach a reasonable decision based on the available evidence
- explain the reasons for our decision
Unsuccessful PCN objections
If we reject your objection, you'll still have the opportunity to pay your PCN at the reduced rate for a further 14 days from the date you receive our reply.
We'll then explain the next stage of the process and how you can make a formal PCN representation if you're unhappy with our decision.
Successful PCN objections
If we agree with your objection, we'll cancel your PCN and you won't need to make any payment.
West Offices, Station Rise, York, YO1 6GA