We're committed to giving all our students the best possible learning experience we can, whatever their individual needs. Copies of our equal opportunities statement and policy are available at our course centres.

Our Adult Education Learner Charter explains:

  • your entitlements - what you have a right to expect from our courses
  • your responsibilities - your part in making sure things run smoothly
  • our complaint procedures - what you should do if you're unhappy with a course

Your adult education course entitlements

Information, advice and enrolment

We provide free and up-to-date information on all our courses.

This includes:

  • detailed information about what you'll learn
  • information about qualifications you can gain, where relevant
  • advice on what level of course would best suit your needs
  • accurate information about course fees (including reductions) and how to pay

Adult education tutors

We select our tutors on the basis of their subject competency, as well as their skill and enthusiasm in delivering tuition to adults. They're also open to suggestions on how they can update and improve their courses - we offer regular training and development to all our tutors to ensure their knowledge and skills are up to date.

At the start of your course

Your tutor will tell you which topics they'll cover in your course.

In addition, your tutor will tell you:

  • course dates, including holidays
  • how to agree any changes to the course, if appropriate
  • what to do if you can't attend, have an accident or wish to make a complaint
  • health and safety procedures for the centre you're studying in
  • how to transfer to another course or apply for a refund if we have to cancel the course for any reason

Note: We reserve the right to cancel any course after it has started, if too few students have enrolled to make it financially viable.

During your course

Throughout your course, we'll support you in achieving your learning aims.

This means we'll:

  • take account of any physical or learning difficulties you may have and do what we can to support you
  • provide a warm, clean and safe space to work in, appropriate to the course subject
  • provide appropriate and up-to-date equipment and resources

The tutors for each course will:

  • value each student's contribution equally
  • take into account your existing level of ability and plan work that's suited to your needs
  • plan interesting and stimulating classes with a variety of activities, so that learning is effective and enjoyable
  • give you feedback on your progress with helpful comments on how you can continue to improve
  • return assignments with helpful comments within a reasonable timescale
  • check that the course is progressing to your satisfaction

At the end of your course

We'll give you the opportunity to provide feedback on your learning experiences - we use your feedback to help improve the quality of future courses.

We can also tell you about other learning opportunities your course could lead to.

Your adult education course responsibilities

To help the course run smoothly, we ask you to:

  • respect the rights of other people, regardless of differences in culture, ability, race, gender, age, sexual orientation or economic status
  • attend as many of the sessions as you can - if you can't attend, please notify your tutor or the centre
  • try your best to be there for the start of the session and to stay to the end
  • let us know us if you have a disability or learning difficulty
  • always seek help if you need it
  • meet deadlines for any work set and tell your tutor if you have any problems with this
  • help make your place of learning safer by reporting any incidents or concerns

Complaints about your adult education course

If you feel that we've not met any of our charter commitments, you can:

  • speak to your tutor first, if it's an issue that needs resolving during the course
  • speak to the centre/area manager if you're unhappy with the outcome
  • speak directly to the centre/area manager if it's a complaint about the centre

Bear in mind that you'll be able to comment on any problem encountered during your course as part of your end of course feedback, which will be used to help make future improvements.

You can also use one of our standard complaint forms which are available from your tutor, or from your centre office.

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