We're committed to giving all our students the best possible learning experience we can, whatever their individual needs. Copies of our equal opportunities statement and policy are available at our course centres.
Our Adult Education Learner Charter explains:
- your entitlements - what you have a right to expect from our courses
- your responsibilities - your part in making sure things run smoothly
- our complaint procedures - what you should do if you're unhappy with a course
Your adult education course entitlements
Information, advice and enrolment
We provide free and up-to-date information on all our courses.
- detailed information about what you'll learn
- information about qualifications you can gain, where relevant
- advice on what level of course would best suit your needs
- accurate information about course fees (including reductions) and how to pay
Adult education tutors
We select our tutors for their subject competency, as well as their skill and enthusiasm for teaching adults. We offer our tutors regular training and development to ensure their knowledge and skills are up to date.
They're also happy to receive feedback on how they can update and improve their courses.
At the start of your course
Your tutor will tell you which topics they'll cover in your course.
They'll also tell you:
- course dates, including holidays
- how to agree any changes to the course (if appropriate)
- what to do if you can't attend, have an accident or wish to make a complaint
- health and safety procedures for the centre you're studying in
- how to transfer to another course or apply for a refund if we have to cancel the course for any reason
We reserve the right to cancel any course after it's started, if too few students enrol to make it financially viable.
During your course
We'll support you in achieving your learning aims throughout your course.
This means we'll:
- take account of any physical or learning difficulties you may have, and try to support you
- provide a warm, clean and safe space to work in, appropriate to the course subject
- provide appropriate and up-to-date equipment and resources
The tutors for each course will:
- value each student's contribution
- take into account your existing level of ability and plan work that's suited to your needs
- plan interesting and stimulating classes with a variety of activities, so that learning is effective and enjoyable
- give you feedback on your progress with helpful comments on how you can continue to improve
- return assignments with helpful comments within a reasonable timescale
- check that the course is progressing to your satisfaction
At the end of your course
You'll be able to provide feedback on your learning experience which we'll use to help improve future courses.
We'll also tell you about other learning opportunities your course could lead to.
Your adult education course responsibilities
To help your course run smoothly, we ask you to:
- respect the rights of other people, regardless of differences in culture, ability, race, gender, age, sexual orientation or economic status
- attend as many sessions as you can - if you can't attend, please let your tutor or centre know
- try your best to be there for the start of the session and stay to the end
- let us know us if you have a disability or learning difficulty
- always seek help if you need it
- meet deadlines for any work set and tell your tutor if you have any problems with this
- help make your place of learning safer by reporting any incidents or concerns
Complaints about your adult education course
If you feel that we've not met any of our charter commitments, speak to:
- your tutor first, if it's an issue that needs resolving during the course
- the centre/area manager if you're unhappy with the outcome
- the centre/area manager if it's a complaint about the centre
You'll also be able to comment on any problems you've had as part of your 'end of course feedback' - we'll use this to help make future improvements.
You could also use one of our standard complaint forms available from your tutor, or your centre office.