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Our Housing Charter

Our Housing Services team work across all areas of housing in York. 

Our Housing Charter outlines the way the Housing Services team deliver their services, aims and ambitions.

To produce the charter we consulted with residents, colleagues and partners through a series of workshops, surveys, panels and meetings.

You told us that a good housing service should:

  • have professional, well trained, and compassionate staff with the right skills and attitude
  • be a non-judgmental service that listens to tenants and has their best interests at the centre of all they do
  • work in partnership with other services
  • have services that are easy to access
  • deliver and set the standard for safe, secure and efficient council homes
  • have the capacity to meet demand

We have developed a series of goals each with a plan of how we will achieve them. Some of these we are already working towards and some we will begin shortly.

You can view these goals, our vision and our mission statement in our Housing Charter.

If you have any comments on, or require any further information about, the Housing Charter, please contact the Housing Strategy and Development Team.

Also see

Housing Strategy and Performance Team

West Offices, Station Rise, York, YO1 6GA

Telephone: 01904 555556