Phishing email alert

Scammers are currently sending fake "phishing" emails about a council tax refund, claiming to be from the council.

We never email about refunds. If you’re concerned about an email, please call 01904 551550. If you have made any payments, contact your bank.

Be careful to avoid fraudulent council tax and business rates agents who could scam you, in order to steal your money.

Reporting scams

Inform the police via ActionFraud if you believe you've been exposed to online scams, fraud or cyber crime.

Alternatively, if you're concerned someone is impersonating our staff or using the guise of City of York Council as part of any scam, report this to our Veritau team.

Fraudulent agents

In an effort to get your bank account details scammers might:

  • say they’re from the council or Valuation Office Agency (VOA)
  • tell you your property is in the wrong council tax band
  • state that your business rates are incorrect
  • telephone you claiming to be able to reduce your bill
  • call at your door offering to provide a refund
  • ask for payment to check your council tax band or business rates with the VOA

You can check your Council Tax band or check your business rates with the Valuation Office Agency (VOA) for free, via GOV.UK.

Alternatively, make sure you appoint a reputable agent to make checks on your behalf.

See further advice about awareness of scam mail and scam emails.

Visit GOV.UK for more information on identifying fraudulent agents and avoiding council tax and business rate scams.

Also see

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