You can apply for a (free) disabled person's bus pass at our Customer Centre - you need to contact the Concessionary Bus Passes Team to make an appointment.
When you attend your appointment, you'll need to provide:
- proof of age (for example a passport, birth certificate, driving licence, medical card, letter or statement from the Department for Work and Pensions (DWP)
- proof of address (for example a recent utility or council tax bill)
- proof of disability (find out what's required on our disabled bus pass page)
You do not need to bring a photograph when you apply in person, as our staff will take your picture for you.
Once your application has been approved, you will receive your new pass in the post within 5 working days.
Without sufficient proof, we cannot issue you with a pass. Someone else may apply on your behalf, but they will still need to provide proof of your entitlement, plus a passport sized photograph of you.
Applying for your disabled person's bus pass by post
Complete the disabled person's bus pass application form if you want to apply for a new bus pass, or renew your bus pass.
When you return your form by post you must include:
- a passport sized photograph of yourself (write your name on the back)
- proof of your age (photocopy of passport, birth certificate, driving licence, medical card, letter or statement from the DWP)
- proof of your address (photocopy of a recent utility or council tax bill)
- proof of disability (find out what's required on our disabled bus pass page)
Please allow up to 10 working days for us to process your application.
Renewing your disabled person's bus pass
If your pass is due to expire in the next month, please complete a disabled person's bus pass application form and return it to us with proof of your address and continuing disability as detailed above. If your appearance has not changed since your last pass was issued, you do not need to provide a new photograph.
Alternatively you can bring your documents to be checked our Customer Centre, where we can take a new photo, if required. You'll need to contact the Concessionary Bus Passes Team to make an appointment.
Lost and stolen bus passes
If you've lost your pass you do not need to complete the application form or provide further supporting documents in order for a replacement to be issued.
Contact the Concessionary Bus Passes Team to request your replacement.
The charge for replacing a lost bus pass is £10.
Stolen passes will be replaced free of charge on production of a valid police incident number.
Please allow 5 working days for your replacement bus pass application to be processed.
Also see
Concessionary bus passes
Concessionary bus pass appointments
To get bus pass advice in person at West Offices, you need to make an appointment.