Streets, roads and pavements

Streetworks Privacy Notice

We keep the Streetworks Privacy Notice under review. It was last reviewed and updated in July 2020.

If you have any questions about this Privacy Notice contact the council’s Data Protection Officer.

View the privacy and transparency information for all of the City of York Council (CYC).

The New Roads and Street Works Act 1991 allows utility companies, the "statutory undertakers", to carry out work in the highway in respect of their statutory functions in line with national rules. Anyone else must obtain Streetworks permission before carrying out excavations within our highway network. The type of consent required will depend upon the nature and impact of the work. All utility companies (and indeed the Council itself) are expected to abide by the various Codes of Practice governing street works activities by those organisations. Similarly, any person or organisation operating under a street works licence is expected to abide by the same Codes of Practice as if they are a utility company, unless we the Council has agreed otherwise in writing.


Collecting personal data

We collect information from you when you

  • visit the Streetworks website
  • contact us in writing
  • speak to us on the phone
  • email or any other type of electronic communication
  • talk to us face to face
  • report a highway issue
  • apply for a Streetworks or Highways licence or permit
  • purchase a Streetworks or Highways service
  • become involved in Streetworks highways projects or programmes
  • enter into legal agreements
  • request information or comment on highways in general or as part of a consultation

The information we collect varies according to the purpose.

We collect different categories of information about you, depending on the service you want from us and/or the reason why we need to process information relating to you. This could be personal information (for example your name and address), or other more sensitive data that we would only collect and use in very particular circumstances that are set out in law.


Using personal data

We may use your information to:

  • process payments or charges,
  • to carry out our obligations arising from any contracts entered into by you and us;
  • notify you of changes to our services
  • send you communications which you have requested and that may be of interest

Research and statistics

Anonymised and pseudonymised data may be used for research and statistical purposes.

Any data collected may be used for research and statistical purposes that are relevant and compatible with the purpose that the data was collected for.


Sharing personal data

Sharing data under Data Protection legislation

We may be required or permitted, under data protection legislation, to disclose your personal data without your explicit consent, for example if we have a legal obligation to do so, such as for:

  • law enforcement
  • fraud or tax investigations
  • regulation and licensing
  • criminal prosecutions
  • court proceedings

Retaining personal data

We keep and dispose of all records in line with our corporate retention schedule. We will comply with Data Protection legislation in regards to how long we keep your data.

At the end of the retention period, we may pass any relevant information to the City Archives where it is required or appropriate to do so.


Further processing of personal data

If we wish to use your personal data for a new purpose, not covered by this Privacy Notice, then we'll provide you with a new notice.

The new notice will:

  • explain this new use before we start the processing
  • set out the relevant purposes and processing conditions

Where and whenever necessary, we'll seek your consent to the new processing, if we start to use your personal data for a purpose not mentioned in this Privacy Notice.


Your rights relating to personal data

When we collect your personal data we'll tell you how we are going to use it. Where we process your personal data, you have a number of rights under data protection law.

See further details of your rights relating to personal data.


Also see

Data Protection Officer

West Offices, Station Rise, York, YO1 6GA

Telephone: 01904 554145