As part of national the Accessible Information Standard, which relates to adult social care, we must make sure you can understand the information we give you.
Meeting the Accessible Information Standard helps people who have a disability, impairment or sensory loss to get clear information and any communication support they need, it covers:
- patients
- service users
- carers
- parents
The Accessible Informaiton Standard is in addition to the City of York Council comitment to website accessibility.
Accessible information
We have to provide information in a way you can access and understand, including different formats such as:
- large print
- braille
- easy read
- via email
Help with communication
We must make sure you get support with communication if you need it, for example:
- a British Sign Language (BSL) interpreter
- a deafblind manual interpreter
- an advocate
Accessible information standards
All organisations that provide adult social care, including NHS, Trusts, Foundation Trusts, GP practices and the council, must do 5 things:
- Ask about your information or communication needs, and find out how to meet your needs.
- Record those needs clearly and in a set way.
- Highlight your file so your needs are clear and others providers of NHS and adult social care know how to meet those needs.
- With your permission, share information about your needs with other providers of NHS and adult social care.
- Take steps to ensure you receive information you can access and understand, and that you receive communication support if you need it.
Further information
Get more details about the Accessible Information Standard, including the specification and implementation guidance from the NHS.
Alternative formats
This information is also available in 'Easy Read ' and British Sign Language.