Get free benefits and money advice if you're struggling with:
- managing your money
- paying your bills
- paying your debts
Finding help to manage your money
If you're unable to manage your money, we can arrange for someone to become your 'appointee' or 'deputy':
- an appointee looks after your benefits
- a deputy looks after your benefits, property, savings, investments
Appointees and deputies can:
- manage your finances
- receive benefits on your behalf
- make sure you get the correct benefits
Acting as your appointee or deputy
We can act as your appointee or deputy if you have no family or friend willing or able to act on your behalf.
For us to act as your appointee, you must:
- be eligible for social care
- have savings of less than £16,000
- not own property or land
- receive a social security benefit or state pension
- be considered unable to manage your finances by your Care Manager (and yourself)
The Department for Work and Pensions (DWP) must also be satisfied you're unable to manage your affairs - for example, by visiting you, and, if necessary, getting medical evidence.
You can't use appointeeship as an alternative to our normal care management procedures.
In addition to the above, for us to act as your deputy, you must also:
- own property or land
- have savings in excess of £16,000
- receive other income, such as an occupational pension
Apply for help to manage your money
If you feel you could be at risk of financial abuse (for example, you're unable to manage your benefits), we can apply for appointeeship, also known as the Court of Protection and Appointee Service.
If we're already supporting you and you want us to become your appointee, your care provider can organise this.
We must apply to the Court of Protection to manage your finances if you have:
- more than £16,000 in savings, or
- own land or property
We'll then become your deputy, and will also apply to become your appointee at the same time.
Adult Social Care Team
Telephone: 01904 555111 , Textphone: 07534 437804 (note: this number is for sensory impaired customers only)
Adult Social Care Emergency Duty Team
Contact the Emergency Duty Team for assistance.