We're committed to carrying out our regulatory activities in a way that supports compliance.
Wherever possible we'll work with your business and others we engage with to prevent problems occurring.
We can provide tailored advice to deal with (the majority of) regulatory matters on a cost recovery basis - see fees and charges for:
- Health and Safety, Trading Standards and food safety services
- Healthy and Sustainable Homes Service
- Licensing
Enforcement Policy
Our Public Protection, Housing, and Community Safety Services Enforcement Policy gives details of:
- action we'll take when businesses break the law
- circumstances where formal enforcement action is considered
- the type of action we may take (including prosecution and court orders)
- our approach to providing information, guidance and advice
- how we check for compliance, and deal with non-compliance
The National Trading Standards Yorkshire and the Humber Regional Investigations Team and the National Trading Standards e-Crime Team have their own policy, see National Trading Standards RIT and eCrime Enforcement Policy.
Housing Civil Penalty Policy
Our Housing Civil Penalty Policy also gives us powers related to housing and planning, so we can use civil penalties as an alternative to prosecution, for a range of offences under the Housing Act 2004.
Appeal a regulatory decision
Contact the appropriate service manager if you disagree with a decision we've made as part of our regulatory activities:
- Public Protection, Investigations and Compliance
- Matthew Pawson
- Email: matthew.pawson@york.gov.uk
- Public Protection, Regulatory Support and Advice
- Mike Southcombe
- Email: michael.southcombe@york.gov.uk
- Licensing
- Lesley Cooke
- Email: lesley.cooke@york.gov.uk
- Taxi Licensing
- David Cowley
- Email: david.cowley@york.gov.uk
- Healthy and Sustainable Homes Service
- Anthony Dean
- Email: anthony.dean@york.gov.uk
They'll try to resolve the situation and advise you about how you can appeal.
Feedback on Public Protection's services
We base our regulatory activity on risk, intelligence, complaints, and other information, to allocate our resources where they're most effective. We also share information about compliance and risk with other regulators where possible, and ensure our approach is transparent.
We publish details about our enforcement activity in an annual report to members.
We also survey our customers to ensure our advice is clear. Use our 'Have your say' online form to provide your feedback about our regulatory activities and enforcement policies.
We report the results of the feedback from our surveys annually on York Open Data. Find out more about the:
- percentage of businesses reporting that the contact with officers was helpful
- percentage of businesses reporting that they were treated fairly
- percentage of customers who were satisfied with the overall level of service provided