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Referral Outcome Notification
To do that, we have assessed the information provided by the council in line with our standards which are set out below.... We further note the council’s wider response to identification of the issues raised, including: the review of internal service structures, and provision of increased internal staff resources; procurement of additional external support; system improvements; and the development and implementation of new processes. consider We also noted the openness and transparency demonstrated by City of York Council both in bringing these issues to our attention, and in responding to our requests for further information. 3 OFFICIAL Next steps Whilst we do not intend to issue a Regulatory Judgement for the council at this time, we note that there are some weaknesses in the council’s delivery of the outcomes of the consumer standards albeit for which there are improvement plans in place to address.
https://www.york.gov.uk/SocialHousingSelfReferralOutcomeLetter