Information on COVID-19

Access to our services

For the safety of our staff and residents, and to help prevent the spread of COVID-19, we’re offering alternative access to our services - most are available online, by telephone or email. Check for changes to council services while different arrangements are in place.

Help and volunteering during coronavirus

Find information about help and support which is available in York:

COVID-19 Helpline for York

If you're on your own and struggling to manage, or you don't have any support, but need it because of COVID-19, we may be able to help you through this difficult time. Contact us, by email:, or telephone: 01904 551550.

Changes to our services

Based on the latest government advice, we're adapting our services during the ongoing situation with coronavirus (COVID-19), see which changes are in place across our services, relating to:

Get updates by email

Register for council updates so we can keep you updated on services areas of interest to you.