If you wish to report pollution in a stream, river or pond, please contact the Environment Agency hotline on tel: 0800 80 70 60.

If you have a query regarding the quality of your drinking water which is supplied by Yorkshire Water, please contact them direct on tel: 08451 242424.

We don't deal with polluted watercourses.

We are responsible for regulating 'private water supplies' not provided by Yorkshire Water.

A private water supply is any water supply which is not provided by a water company and which would not be considered to be a 'mains' supply, including:

  • wells
  • boreholes
  • springs
  • rivers and streams
  • lakes or ponds

Ensuring your water is safe

All private water supplies can pose a threat to health unless they are properly protected and treated. You may not be able to tell whether your water is safe as contamination may not show by smell, taste or colour of the water. Unlike public supplies, many private supplies are not treated to remove contamination.

If you have a private water supply you should:

1. find out about your water supply

  • who is responsible for the upkeep and maintenance?
  • where is the source?
  • where does it go to get to your property?
  • is it treated in any way?
  • is the treatment equipment in good order and serviced regularly?

2. keep your supply safe

Make sure you inspect all parts of your supply, including the catchment area, regularly. Any defects found should be put right as quickly as possible. More information about keeping your supply safe and treating your supply can be found on the Drinking Water Inspectorate website.

3. register your supply with us

We monitor the quality of all private supplies in the York area. However, if there are only a small number of people using the supply you may only require monitoring to be done once every 5 years. To find out if your supply is registered please contact the Public Protection Unit.

There is no charge for the provision of advice and information but additional sampling will involve a charge.

Changing to a mains supply

If you no longer want to use your private supply you can ask your local water company about the possibility of connecting to the public supply. You will probably have to pay all of the costs. For further information contact Yorkshire Water.

Also see

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