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The Digital Switchover

Telecoms providers (such as Virgin Media, O2 and BT) are moving their customers from old analogue landlines to new upgraded services which use digital technology, by 31 January 2027.

Services that rely on the old landline system will be 'switched over' and plugged into a WiFi router after the switch.

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How the Digital Switchover may affect you

Anything that currently uses the old telephone network will be affected, such as:

  • telephone and healthcare devices
  • non-voice services connected to old 'lines' (Public Switched Telephone Network, PSTN, or Integrated Services Digital Network, ISDN)
  • building security and personal alarms
  • electronic point of sale (EPOS) machines
  • payment lines
  • door entry systems
  • closed circuit television (CCTV)
  • fax machines
  • building energy management systems (BEMS)

Your provider will confirm which services you currently use will impacted by the switch to digital landlines; many customers are already 'making the switch' when they upgrade to full-fibre broadband.

Your telecoms provider will contact you to discuss what you need to do, and make sure your service isn’t affected; we’re simply encouraging everyone to know what to expect.

  • digital landlines cannot carry a power connection
  • in the event of a power cut digital landlines will not work
  • if you have a mobile telephone it could be used during a power cut
  • if you’ve no means of calling the emergency services during a power cut, your telecoms provider will offer a solution to allow calls to be made

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The Digital Switchover for Be Independent customers

If you're a Be Independent customer, you don't need to do anything yet; our team will contact you about upgrading your telecare or emergency monitoring devices at your property. On the day of your upgrade a technician will visit to replace the relevant equipment.

If you’re worried about your devices, telephone: 01904 645000 (option 1); our Be Independent service is available 24 hours a day, 7 days a week.

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The Digital Switchover for schools and businesses

If you have any other devices connected to the phone lines, such as alarm systems, lifts, payment lines and CCTV you may need to upgrade your devices to ensure that they are compatible to work with the new digital connection.

If you're unsure how to start the upgrade process, contact your equipment supplier to discuss the best solutions to ensure that your services continue.

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Digital Switchover resources

Read helpful resources to guide you through the Digital Switchover:

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Also see

Be Independent

General enquiries: 9.00am to 5.00pm, Monday to Friday

Unit 3 and 4 Geralds Court, James Street, York, YO10 3DQ

Telephone: 01904 645000