Housing

Awaab’s Law: What You Need to Know

Awaab’s Law is a new legal requirement for social housing providers to fix dangerous health hazards within strict time limits. It was introduced after the tragic death of two-year-old Awaab Ishak from prolonged exposure to mould. The law ensures all social housing tenants live in safe, healthy homes.

The law is being rolled out in phases:

  • phase 1 - from 27 October 2025: damp, mould, and emergency hazards
  • phase 2 - 2026: wider health hazards
  • phase 3 - 2027: all hazards under the Housing Health and Safety Rating System (HHSRS)

We will always act when you report a hazard in your home; regardless of whether it is covered by this law.

What this means for you

You now have stronger rights. If there is a hazard in your home, we must act within legal timescales.

How to report a hazard

  • report it: to report a non-emergency repair, call our Housing Repairs phone line, which is open 8.30am to 5.00pm Monday to Friday, on telephone: 01904 551550 (option 4, option 1) Report a repair to your council home
  • give details: Include location, description, and photos if possible
  • investigation: We’ll inspect within 10 working days (or 24 hours for emergencies)
  • report: We’ll send you a written summary within 3 working days of the inspection

What happens next

  • repairs: Start within 5 working days if a serious hazard is found
  • temporary measures: If permanent repairs can’t be done immediately, we’ll make your home safe. In the case of Damp and Mould this may mean we carry out a ‘mould wash’ to remove the hazard from the mould, while we organise other repairs such as roof repairs
  • alternative accommodation: If your home can’t be made safe in time, we’ll provide and pay for suitable temporary housing

Your responsibilities

  • allow access for inspections and repairs
  • follow advice to prevent issues (e.g., use ventilation properly)
  • report hazards in your property

If you’re unhappy

Our commitment

We’re dedicated to keeping your home safe and putting tenants first. Awaab’s Law is a big step toward building trust and ensuring decent housing for everyone.

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