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Health and social care

Make a complaint or suggestion about adult social care

We would like to know what you think about our services - good or bad, we welcome your feedback!

There are two ways you can give us your feedback:

More about 'share your experience'

The Care Quality Commission (CQC) is an independent organisation responsible for checking that national standards are met by:

  • hospitals
  • care homes
  • doctors (GPs)
  • dentists
  • services in your home

You can report your own experience with good/poor care (anonymously if you wish), or if you know poor care is being provided to another person.

Also see

Adult Social Care Team

Telephone: 01904 555111 , Textphone: 07534 437804 (note: this number is for sensory impaired customers only)

We're available on these numbers between 8.30am and 5.00pm, Monday to Friday.

Adult Social Care Emergency Duty Team

Contact the Emergency Duty Team for assistance.

We're available between 5.00pm and 8.30am, Monday to Friday, 24 hours a day over weekends (between 5.00pm Friday until 8.30am Monday), and 24 hours on bank holidays.

Telephone: 01609 780780