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Recycling, rubbish and waste

Recycling, rubbish and waste

Your most popular questions:

If your question is not listed below, please browse the Waste section or visit our 'latest news' page for any new service developments or service disruptions.

When is the extra January garden waste collection?

All households with garden waste collections will get one additional collection in January 2015.  The collections will be in weeks starting 19 and 26 January 2015.  Collections are on your usual green waste collection day.  Use the look it up tool to check your collection day and download a calendar showing the new collection dates.  We will also collect Christmas trees if they are cut up and put inside your green bin.

When will my recycling or rubbish be collected over Christmas and New Year? 

Use our Look it up tool to find your next collection date and download a new waste collection calendar.   

  • there are NO collections of rubbish or recycling during Christmas week (Monday 22 to Friday 26 December) or on Thursday 1 January.  If you are due a collection on Thursday 1 January we will collect your rubbish on Saturday 3 January instead.  Recycling will be collected on your next scheduled collection day after that
  • all households will have a rubbish collection both the week before and after Christmas
  • please remember to put your rubbish or recycling out by 7am.  Collection times can vary and we cannot return for any rubbish or recycling not put out by this time

Live in the city centre? city centre residents with a St Nicks recycling collection will have no recycling collections on 25 and 26 December and 1 January.  See recycling for information about when your recycling will be collected.

How do I use my bin and boxes?

Refuse, recycling and garden waste collections, what we collect and how.

How can I report a missed collection?

If your bin was put out in the correction location at or before 7am you can report it through our 'bins online' tool by clicking the link or by calling the contact centre on 01904 551550


How do I order a new bin or box?

Find information on container costs and ways to order


What can I put in my  Kerbside recycling boxes?

Find out which items / material we accept and how to present your boxes for collection

I struggle to put my bins and boxes out, can you help?

Yes, we provide assisted collections, where possible, for those with mobility problems. Either 'apply for it' online by clicking the link or calling the contact centre on 01904 551550

How do I get rid of a large bulky item? 

 Find out how to book a bulky waste collection for items such furniture or fridge freezers

I am a student, Is there anything I need to know? 

Browse our Student waste pages to find student specific help and guidance

Where is my nearest Household Waste Recycling centre?

Find locations, opening times and facilities on site

How do I get a Household Waste Recycling Centre Permit?

If you want to use a van to visit, please apply for a permit

Where are my nearest Bring Banks?

Find your nearest bring bank recycling site



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