You can apply for a range of welfare benefits if you're on a low income, struggling to pay your bills or having other financial difficulties.
We (and other local authorities) manage some benefits, such as:
The government manages a range of other benefits.
Free independent advice and support is available for all residents on social welfare issues including benefits, debts, employment, housing and immigration. If you need further help there are a range of advice and information services working across the City alternatively, get benefits advice from national agencies.
Depending on your circumstances, you may be able apply for a range of support use our benefits calculator to find out:
- what benefits you could get
- how to claim
- how your benefits will be affected if your circumstances change
Local advice services
Many local agencies operate a drop in service, appointments, home visiting, and community based advice surgeries around the City. Some agencies provide services on single issues such as welfare benefits, or for particular client groups, such as older people or young people.
Age UK York
- area of advice and information: benefits, money, community care, housing, other issues
- for: people state pension age or over
- telephone: 01904 634061 (9.30am to 3.00pm, Monday to Friday)
- email: firstcall@ageukyork.org.uk
- Age UK York contact form
CAP Debt Advice
- areas of advice and information: debt, money
- telephone: 0800 328 0006
Citizens Advice
- areas of advice and information: benefits, employment, housing, immigration, relationships, debt, money, consumer, legal issues
- Citizens Advice Website
- telephone: 0808 278 7895, 10.00am to 4.00pm, Monday to Thursday (excluding bank holidays and Christmas)
- Request a call back from Citizens Advice
- Get advice from Citizens Advice by email
- Webchat with Citizens Advice
- Citizens Advice outreach advice services
City of York Council Benefits Advice
- areas of advice and information: benefits
- telephone: 01904 552044 (10.00am to 4.00pm, Monday to Friday)
- email: incomeservices@york.gov.uk
Families Wellbeing Service
- areas of advice and information: benefits, money, other issues
- for: families with rent or mortgage arrears
- telephone: 07391 868741
- email: ginny.barker@commlinks.co.uk
Independent Domestic Abuse Service - IDAS
- areas of advice and information: housing, benefits, other issues
- for: anyone who has or is experiencing domestic abuse and/or sexual violence
- telephone: 03000 110 110
- email: info@idas.org.uk
Joseph Rowntree Housing Trust - Money and Benefits Advisers
- areas of advice and information: housing, benefits, other issues
- for: Joseph Rowntree Housing Trust (JRHT) tenants
- telephone: 0800 587 0211
- email: information@jrht.org.uk
Local Area Coordinators
- areas of advice and information: community care, housing, money, benefits, other issues
- find your Local Area Coordinator
- telephone: 01904 555205
Older Citizens Advocacy - OCAY
- areas of advice and information: benefits, money, community care, housing, other issues
- for: people age 50 or over
- telephone: 01904 676200
- email: info@ocay.org.uk
Peasholme Charity
- areas of advice and information: benefits, money
- for: people with rent or mortgage arrears
- telephone: 0300 3657700
Talking Points
- areas of advice and information: community care, other
- telephone: 01904 555111 (8.30am to 5.00pm)
- email: adult.socialsupport@york.gov.uk
York Carers Centre
- areas of advice and information: benefits, community care, other issues
- for: unpaid carers
- telephone: 01904 715490
- email: enquiries@yorkcarerscentre.co.uk
York Energy Advice
- areas of advice and information: energy saving, Gas, Electricity
- telephone: 01904 922249
- email: info@yorkenergyadvice.org.uk
York Housing Association
- areas of advice and information: housing, benefits, other issues
- for: York Housing Association tenants
- telephone: 01904 636061
- email: info@yorkha.org.uk
Yorkshire Housing Association - Money and Tenancy Coach Service
- areas of advice and information: housing, benefits, other issues
- for: Yorkshire Housing Association tenants
- telephone: 0345 366 4404
Benefits advice from National agencies
Get benefit, welfare and debt advice from other partnership organisations:
- Money Helper
- Money Talks on Live Well York
- National Debtline
- The Pension Service
- Shelter (for housing advice)
- Step Change
Download a guide to advice services in York, from Advice York.
Also see
Benefits and Contributions Advisors
Benefits appointments
Contact us for an appointment to get benefits advice in person at West Offices.