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York Customer Centre

"Our vision is to deliver joined up, high quality services that our customers can access quickly, easily and conveniently".

Contacting the Council just gets easier with every passing year thanks to the York Customer Centre. This state of the art facility now provides a fast and efficient response to anyone with a query or question about City of York Council Services.

What you have said

"This call centre is one of the best I have ever used, always had excellent service, really helpful and a pleasure to deal with."

"Every time I ring the Contact Centre I get excellent service."

"The service was exceptional and very friendly."

Contacting us

Please see our contact details on the right hand side of the page.

Alternatively, if you'd like to send us an email message but do not have access to email facilities, you can use our online contact form.

Information for hard of hearing

Our general enquiry minicom number is (01904) 553562. Where available minicom numbers are displayed with the contact details for each team.

Information in other languages

Please see Interpreting and translation

In this section:

YCC Commitment to customers
We work to clearly defined goals in our customer commitment and performance standards.
YCC Performance
Customer satisfaction surveys in 2007 and 2008 found that 99% of customers were satisfield to some degree with the level of service.
YCC Contact form
You can use this form to send a message to us if you don't have access to your own email facilities.
Emergency contacts
Useful numbers you may need in an emergency.
Online Forms
York Customer Centre manages a number of online forms to make reporting problems or requesting and paying for services easier than ever.