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City Of York Council

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York Customer Centre

Our general enquiries number is (01904) 551550, for our other contact details please see the right hand side of this page.

For all your environmental and council tax services you can now telephone us up to 7pm every weekday on 551551 (environmental services) and 551558 (council tax services).

Information for hard of hearing

Our general enquiry minicom number is (01904) 553562. Where available minicom numbers are displayed with the contact details for each team.

Information in other languages

Please see Interpreting and translation


In this section:

  • Online services
    York Customer Centre manages a number of online services that make reporting problems or requesting and paying for services easier than ever.
  • Emergency contacts
    Useful numbers you may need in an emergency
  • YCC Commitment to customers
    We work to clearly defined goals in our customer commitment and performance standards.

Contact

General enquiries
tel: (01904) 551550
fax: (01904) 553560
8.30am to 5pm

Minicom number
minicom: (01904) 553562

Self service payments
tel: (01904) 551557
24 hours a day, 7 days a week

Benefits
tel: (01904) 551556
8.30am to 5pm

Planning and Building Control
tel: (01904) 551553
8.30am to 5pm

Council tax
tel: (01904) 551558
8.30am to 7pm

Environmental services
tel: (01904) 551551
8.30am to 7pm

Postal address:
City of York Council, Library Square, York, YO1 7DU

Email: ycc@york.gov.uk