"Our vision is to deliver joined up, high quality services that our
customers can access quickly, easily and conveniently".
Contacting the Council just gets easier with every passing year thanks to the York Customer Centre. This state of the art facility now provides a fast and efficient response to anyone with a query or question about City of York Council Services.
"This call centre is one of the best I have ever used, always had excellent service, really helpful and a pleasure to deal with."
"Every time I ring the Contact Centre I get excellent service."
"The service was exceptional and very friendly."
Please see our contact details on the right hand side of the page.
Alternatively, if you'd like to send us an email message but do not have access to email facilities, you can use our online contact form.
Our general enquiry minicom number is (01904) 553562. Where available minicom numbers are displayed with the contact details for each team.
Please see Interpreting and translation
In this section:
YCC General Enquiries
tel: (01904) 551550
fax: (01904) 553560
YCC Minicom Number
minicom: (01904) 553562
YCC Self Service Payments
tel: (01904) 551557
YCC Environmental Services
tel: (01904) 551551
YCC Planning and Building Control
tel: (01904) 551553
YCC Council Tax
tel: (01904) 551558
Postal address:
City of York Council, Library Square, York, YO1 7DU
Opening hours: Monday to Friday 08.30 – 17.00
Email: ycc@york.gov.uk