"Our vision is to deliver joined up, high quality services that our customers can access quickly, easily and conveniently".

Contacting the Council just gets easier with every passing year thanks to the York Customer Centre. This state of the art facility now provides a fast and efficient response to anyone with a query or question about City of York Council Services.

What you have said

"This call centre is one of the best I have ever used, always had excellent service, really helpful and a pleasure to deal with."

"Every time I ring the Contact Centre I get excellent service."

"The service was exceptional and very friendly."

Contacting us

Our general enquires number is (01904) 551550, for our other contact details please see the right hand side of this page.

For all your environmental and council tax services you can now telephone us up to 7pm every weekday on 551551 (environmental services) and 551558 (council tax services).

You can also use our online contact form if you prefer.

Information for hard of hearing

Our general enquiry minicom number is (01904) 553562. Where available minicom numbers are displayed with the contact details for each team.

Information in other languages

Please see Interpreting and translation