Paying for care

Further information about care and support can be found on Live Well York, an information and advice directory for services in York.

For general enquiries about care and support finances contact our Customer Centre on telephone: 01904 551550 or use our British Sign Language interpreting service.

• For enquiries relating to paying for care and support please contact: Income Services Team, email: incomeservices@york.gov.uk
• For funding applications, financial assessments, and benefit applications, telephone: 01904 552044
• For personal budgets, direct payments and charging, telephone: 01904 554684
• For deferred payments, invoicing and payment plans, telephone: 01904 555115
• For court of protection queries, telephone: 01904 552337

GOV.UK provides more information regarding Power of Attorney or Court of Protection Deputyship, alternatively, telephone: 0300 456 0300. The following organisations may also be able to assist you and offer specific advice:

• Age UK – independent information and advice, and a range of factsheets
• Alzheimer’s Society – information and advice for those with and caring for people with dementia
• Citizens Advice Bureau – advice and money management help
• Department for Work and Pensions - information covering all departments within the DWP
• Financial Conduct Authority – provides contact details of all independent and regulated financial advisers and their areas of expertise
• Getting Informed - first steps to finding care and support for older people
• YorHome Letting Agency – housing advice including options for letting your property
• Macmillan – cancer care services
• Mencap – information, advice and support for those with learning disabilities, their families and carers
• Money Helper – free and impartial help with money, backed by the UK government
• Money Saving Expert – online impartial advice regarding budgeting, saving and planning for the future
• Pensions Advisory Service – free and impartial advice to people with workplace and personal pensions
• Society of Later Life Advisers (SOLLA) – independent advice about financial planning and planning and paying for care
• Solicitors for the Elderly – details of solicitors trained to handle later life legal matters and lasting power of attorney
• StepChange – expert debt advice and fee free debt management
• Symponia – Signposting service for care providers, solicitor and financial advisers in the UK

Also see

• Get adult social care
• A quick guide to adult social care
• Residential care
• Social care costs from 18 years of age
• Choosing your care and support (including Direct Payments)
• Paying for independent living with 24-hour support
• Live Well York