People and communities

Duttons for Buttons reopens with care

Our local businesses are working hard to keep open and keep customers safe, keeping essential services going during the coronavirus pandemic; they undertake many roles, and we're celebrating this collective show of unity via #YorkKind.

Deborah's story, Duttons for Buttons

We closed the shop just before the official lockdown date as awareness of the virus and anxiety started to build.

Duttons For Buttons owner, Deborah

Nearly all of our staff were furloughed and are eager for us to re-open. They are all hobbyists and enjoy sharing their knowledge and enthusiasm for needlecrafts with customers. Being creative has been a therapy for many in these challenging times.

Our manager, Tanya, and I have used the past 3 months to revolutionise the company, which was founded by my great grandfather over 100 years ago.

The biggest challenge was creating an online shop. Most of our needlecraft stock, apart from our thousands of buttons, is now up!

Listing 10,000 different button designs was problematic so our solution was to make our Button Sourcing Service accessible online too.

The shop is tiny. We've moved our counter forward and customers will be served on a 1 to 1 basis through a safety screen. The sad part is that people will not be able to browse our “Aladdin’s Cave” for a while.

We also now have a pre-order and pick-up service online, and for those who are shielding, we have teamed up with York Collective’s bicycle couriers to deliver within York’s outer ring-road.

Outside work, a socially distanced birthday picnic in the park with my daughters was the highlight. We’re now longing to do the same for my father’s 93rd, when we get the all-clear!

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