Trading Standards officers provide advice and information to local businesses to help ensure they comply with trading standards legislation. Basic advice is available from our officers free of charge.
We can provide detailed advice tailored to your specific needs for a cost recovery fee. See details of fees and charges for more detailed Trading Standards officer advice.
Alternatively, you can obtain free impartial advice on complying with trading standards legislation from the Business Companion website.
Ways we can help
We can provide advice to help your business understand and meet its legal requirements, and prevent mistakes being made before they happen.
We can provide advice on all aspects of trading standards law, including:
- advice on a trader's general duty to trade fairly
- unfair commercial practices: advice on 'banned' trading practices, avoiding misleading descriptions or omitting key information about your products
- pricing: how to avoid giving misleading price indications
- trade descriptions: how to avoid making misleading descriptions or false claims for goods and services
- sale of goods and supply of services: your rights and obligations as a seller of goods and services
- contracts: ensuring the terms of your business are fair and legal
- business names: correctly identifying the owner of the business on your premises and paperwork
- e-Commerce: complying with the rules on distance selling
- consumer credit: advertising, credit terms, licensing, ensuring transactions and documentation are lawful and enforceable
- product safety: compliance with general and specific safety requirements, product liability and labelling (including second hand goods)
- motor vehicles: the checks motor dealers should carry out to ensure that vehicles offered for sale are roadworthy
- age restricted sales: measures to be taken to avoid the sales of age restricted products, such as alcohol, cigarettes, knives, solvents and fireworks
- consumer law: provision of consumer law training
- reducing packaging waste: ensuring goods have a minimal amount of packaging
- weights and measures: the suitability of weighing and measuring equipment, the quantity marking of goods and packing of goods
- complaints: assistance with how to resolve consumer complaints
Primary Authority Partnerships
We also offer Primary Authority Partnerships which are of particular benefit to businesses trading in more than one Local Authority area.
These are formally recognised partnerships backed by law. We'll work with you to ensure legal compliance in everything you do. You'll have a single-point of contact and can legally rely on the written assured advice you receive.
All regulators must discuss any proposed enforcement with us which we may block if it is inconsistent with our advice. The partnerships cover all aspects of local authority regulation including:
- Trading Standards
- health and safety
- food safety
- food labelling
- environmental protection
We can provide training and audit services. Primary Authority Services are provided for a fee. See details of fees and charges for more detailed Trading Standards officer advice.