This website (www.york.gov.uk) is maintained by City of York Council. We take care compiling information for this website, however the content is not guaranteed. We disclaim liability for injury, loss or damage arising from inaccuracies, omissions or interpretation of its content. If you believe any content to be inaccurate contact us.

Although we aim to provide constant, uninterrupted access to this website, we do not guarantee this. We accept no responsibility or liability for any interruption or delay.

We may change these terms at any time, without notice, so you should revisit our terms and disclaimer regularly. We may also change and improve the information and services available on the website at any time.

This website links to other websites that we manage. In some cases it may be clear (from branding and navigation) that you are visiting a different website, in other instances the branding and navigation may be seamless. Such websites include, but are not limited to:

  • meetings, committees, agendas and minutes system - democracy.york.gov.uk
  • online maps - cyc.maps.arcgis.com
  • planning portal - planningaccess.york.gov.uk
  • online surveys

Some of our 'sub-sites' may have different accessibility standards and may be maintained in a different way. However, they are subject to these terms and disclaimer, and our copyright information.

This website links to 'external' websites (not managed by us). We have no control over the reliability or the content of external websites. Inclusion of an 'external link' is not an endorsement.

When you use york.gov.uk or our sub-sites, you are agreeing to accept these terms and conditions, and any additional terms on individual pages within the sites.

Privacy

Read our privacy notice to find out how we protect your personal information.

Website accessibility

See our accessibility statement, or change accessibility settings to suit your needs.

Cookies

Find out more about the cookie we use to improve your experience using our online services - see our cookie policy.

Copyright

Unless otherwise stated, the design and layout of this website and all material published including text, graphics, logos, sounds, images and attached documents are copyright of City of York Council - see our copyright statement.

Security

We understand your concerns about security and make all reasonable efforts to establish secure connections between our systems. We feel these measures provide significant security for the information on our site - however, no system is unconditionally secure.

Our online payment service uses Secure Socket Layer (SSL) technology so that data sent over the internet is encrypted.

Online payments

This website includes the facility to make some payments online. The following card types are accepted:

  • Mastercards
  • VISA
  • Switch/Maestro
  • Delta (VISA Debit)
  • JCB
  • Electron
  • Solo

American Express and Diners cards are not accepted.

Javascript must be enabled in your browser in order to make an online payment.

A receipt can be sent to you by email after making a payment - make sure you provide an email address on the payment form in order to receive a receipt.

Payments received up until 5:30pm on any working day will normally show on our records on the following working day. Payments received after this, overnight, at weekends and on a bank holiday will show on our records the day after the next working day.

Our online payments service is not available between 5.30pm and 5.45pm to allow essential maintenance to take place.

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