Right Care First Time

Get the right care, first time in York

Get the right care, first timeA&E is not 'for anything and everything' - numerous services are on hand to help you

Did you know....

  • 27 per cent of people who book a GP appointment could have had their issue resolved a different way
  • 40 percent of A&E patients require no treatment.

If you are unwell or injured it is important to choose the right service as A&E is not 'for anything and everything'. Need treatment or care? Get the right care, first time.

Choosing the right care, first time means that you and your family will get the best treatment available and allows busy NHS services to provide treatment and care in the most appropriate setting.

Self care

You can often self-treat many minor illnesses and injuries at home by keeping your medicine cabinet and first aid kit well-stocked with medicines such as paracetamol and ibuprofen.

Most simple ailments will begin to get better within a couple of days. Self-care and stay well by keeping your medicine cabinet stocked up with these items.

pharmacy first

Your local pharmacy can provide confidential, expert advice and treatment for a range of common illnesses such as colds, flu, minor rashes and pain relief as well as answer any questions you may have about the medication you are taking.

Many pharmacies are open late and all have a consultation room so you can speak in private.

For a list of pharmacies in York go to www.nhs.uk/service-search.


GPs can provide a range of treatments and can also refer you to other health services if you need specialist advice or treatment.

If you're moving away from home to go to university, it's important to look after your health. Practical steps you need to take include registering with a new GP. Find out more about GP services and how to register as a patient


111 is the fast, easy and free NHS non-emergency number available 24/7 365 days a year.

Call 111 if:

  • you need health information or reassurance about what to do next
  • you don't know who to call or don't have a GP
  • you need medical help and advice fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service

You may be directed to the urgent care centre at York Hospital which is open 24 hours a day, 365 days a year.

You can find more information on the service, including the British Sign Language (BSL) interpreter at www.nhs.uk/111.


York's GP Out of Hours Service is available 365 days a year. It is provided from the urgent care centre at York Hospital.

The service does not accept walk in patients. Appointments must be arranged by calling 111, the free non-emergency number. Home visits are provided where appropriate.


If you need urgent treatment, please contact your usual dental practice as they may be able to see you or direct you to an urgent dental care service. If you have dental pain but you do not have a regular dentist contact NHS 111 for advice. Go to NHS choices dental services for more information.


Emergency services are for people who must be treated as quickly as possible. If you have a medical emergency call 999 for an ambulance or go to the nearest emergency department. The emergency department is located at York Hospital.

If you are unsure about the type of care you need call 111. An adviser will direct you to the most appropriate health service.

There are a number of local services that can help you get the support and advice you need this winter.

  • Age UK York 01904 627995
  • York Older People's Assembly 01904 761240
  • First Call 50+ 01904 634061
  • York Blind and Partially Sighted Society 01904 636269
  • York Resource Centre for Deafened People rcdpyork@btconnect.com
  • Alzheimers Society 01904 567701
  • Dementia Forward 01904 692473
  • York People First 01904 479315
  • York Carers Centre 01904 715490
  • York CAB 03444 111 444
  • Samaritans 116 123
  • York Wheels 01904 630080
  • York Mind 01904 643364
  • York Family Information Service 01904 554444

Health contacts:

  • NHS 111 Service (urgent but non emergency calls) 111
  • Healthwatch York 01904 621133

For more information on care and support services in York visit www.connecttosupport.org/york. You can also see our tips on staying well this winter.

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