People and communities

Winter Support Grant

Help with uploading documents

So that you're ready to upload documents related to certain questions when you apply for a COVID Winter Grant Payment you should have digital copies of documents stored on your device. These can be a photograph, screen grab or scan stored on the computer, tablet or smartphone you'll be using to apply.

Our system can only accept:

  • Microsoft Word files, .doc or .docx
  • Portable Document Format files, .pdf
  • image files saved as .jpg, .bmp, .png and .gif

Each uploaded document must have a file size less than 10 megabytes (10,000kb).

Providing documents by post or email

If you experience difficulties uploading documents while completing your online application you can email or post information instead.

You must clearly mark your application reference number (visible at the end of the form, and included in your confirmation email) on:

  • any documents sent by post, to:
    Benefits Team
    City of York Council
    West Offices
    Station Rise
    YO1 6GA
  • in the subject line of any email message, to

Be aware that we're unable to process your application until we have all necessary information, so if you don't upload documents during your online application, any payment your eligible for could be delayed.