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An update on changes to services from 19 July

Published Wednesday, 21 July 2021

As restrictions have lifted on Monday (19 July), there will be changes to the way a number of services and buildings are managed.

As the national restrictions have ended, a number of changes will effect some our services. Some of the effected services are The Crematorium, York Register Office, Mansion House, the City Walls and our Customer Centre, West Offices.


The number of attendees at York Crematorium services will no longer be restricted from Monday 19 July, and funeral directors have already been informed.

York Register Office

The number of people allowed inside York Register Office for weddings has increased to 32 guests, not including the couple, professional photographer and registrars. Any children under 5 can also sit on their parent's knees. We're not yet able to accommodate the maximum number of 50, as social distancing is still required between guests and the registrars conducting critical duties in the city. This will be kept under review.

Death registrations will continue remotely until September when this will be reviewed by government.

York Mansion House

York Mansion House will continue to operate with a free-flow system. Due to a number of small and more restricted areas there will be limits to the total number of visitors in the Mansion House at any one time.

The City Walls

The two way system on the City Walls has been restored.

Our Customer Centre, West Offices

Our Customer Centre has been operational since 12 April 2021, most services can be found online or can be accessed by phone. You must make an appoinment before you visit us.

Staff and customers are encouraged to continue to respect and protect each other.

Please protect yourself and others by taking the following steps:

  • use the hand sanitiser provided
  • wear a facemask indoors if you can
  • if you feel unwell do not enter buildings

Local residents, businesses, key workers, volunteers and communities in the city are thanked for their efforts in helping to keep the city safe, as we reach another milestone in the roadmap out of lockdown.

Executive Member for Finance and Performance, Councillor Nigel Ayre, said:

There will be some positive changes to the ways in which people can access services.

“We will continue to review how council services and buildings are managed, in line with covid-rates and government guidance.

“COVID-19 safety measures continue to remain in place for Council services. The pandemic is not over yet. Staff and customers are urged to remain cautious and to continue to be kind to one another.”