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Talking Points offer face-to-face appointments online

Published Thursday, 6 August 2020

A new way for residents to have conversations about how to live their lives independently and well is opening up this week.

Following lockdown in March, Talking Points have been unable to operate. Now, new online video appointments and drop-in sessions are available. Through these, residents can talk with City of York Council’s adult social care team, face-to-face and in a safe but effective way.

As before lockdown, residents can choose to book an appointment with a member of the adult social care team on a given date and time or, they can opt to join a drop-in session and wait for a private conversation.  

As usual, residents will be able to access information, advice and support from adult social care staff as well as find out more about local activities, support and resources.

This new scheme has been successfully trialled with a number of carers who were already familiar with the pre-lockdown Talking Points. It uses a secure system widely used by the NHS called Attend Anywhere. People wanting to use the system, can get familiar with it at https://www.york.gov.uk/VideoAppointments .

The drop-ins will be available on Wednesdays and Thursdays between 10am-12 noon and 2-4pm.They will take place just like the former drop-ins, but people will enter a virtual waiting room via https://www.york.gov.uk/VideoAppointments#dropin . There, they will simply ‘wait’ in the virtual lobby for a contact worker to be free when they can meet them face-to-face online.

People who contact adult social care and for whom a video appointment with a member of the adult social care team would be helpful, will be emailed a date and a time and a weblink to a virtual waiting room. In that waiting room, the resident’s details will be checked to ensure they are the individual who is expected. Once that’s confirmed, they will be invited to join the worker online, and each can see and hear the other. Adult social care workers will continue to be available on the usual number at 01904 555111.

Cllr Carol Runciman, Executive Member for Health and Adult Social Care, said: “Feedback from those taking part in the trial is that these online conversations are an easy, convenient and secure way for residents to get the information, advice and support they need.

“Important appointments can be kept online while protecting residents, their carers and families as well as our staff. It also enables people to meet virtually, so that we can give the best possible advice and support for them to lead the lives they want.”