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Executive: Recommissioning domestic abuse services

Published Wednesday, 18 January 2023

Senior councillors will be asked to agree to the recommissioning of domestic abuse services in the city at a meeting next week (26 January), ensuring continued long-term support for residents.

Domestic abuse is a significant public health issue having a major impact on the health and wellbeing on those directly affected and their families. There is a holistic approach across the city on delivering these crucial services, focusing on prevention, strengthening the support for victims of abuse and ensuring access to appropriate accommodation.

At the meeting Executive will be asked to agree that the council works in partnership with North Yorkshire County Council and North Yorkshire Police, Fire and Crime Commissioner to tender a new contract for the provision of domestic abuse services for York and the wider county.

The recommissioning process could result in over £2 million being invested by the council over an 8-year period for domestic abuse support services. If agreed, the new contract will come into force in 2024 with the current services remaining in place to help people until then.

Councillor Carol Runciman, Executive Member for Health and Adult Social Care said:

Violence or abuse of any kind is completely unacceptable. It is worrying that domestic abuse incidents have risen since the COVID-19 pandemic and continue to remain significantly high.

“As part of the provision of crucial local services as well as through our work on the White Ribbon campaign, we have been bringing together partners to address domestic abuse across the city. It’s important that we continue to take a proactive and joined up approach to tackle this concerning level of abuse and be there to support people when they need it most.

“If you or someone you know is in danger or needs support, please do reach out for help.”

Information and details about where people who are experiencing violence can go to for support:


In an emergency, call 999 from your mobile. If prompted, press 55 to Make Yourself Heard and this will transfer your call to the police. Pressing 55 only works on mobiles and does not allow police to track your call.


Call 999 from landline. If the operator can only hear background noise and cannot decide whether an emergency service is needed you will be connected to a police officer call handler. If you replace the handset, the landline may remain connected from 45 seconds in case you pick up again. When 999 calls are made from landlines, information about location should be automatically available to the call handlers to help provide response.


Independent Domestic Abuse Services and Victim support

Independent Domestic Abuse Services (IDAS)

  • North Yorkshire & Barnsley Helpline telephone: 0300 110 110
  • York Office Refugee telephone: 01904 646 640
  • York Community Services telephone: 0104 646 036
  • Email:

Foundations +choices Perpetrator Support Services

Foundations +choices Perpetrator Support Services

City of York and North Yorkshire


24 Hour National Domestic Abuse Helpline

The freephone 24 Hour National Domestic Abuse Helpline, run in partnership between Women Aid’s and Refugee.

Galop - LGBTQ+

Galop - LGBTQ+ can call Galop for emotional and practical support

Read the papers for the Executive which takes place on Thursday 26 January at 5.30pm. The meeting will be webcast live or can be watched back again online.